Director of Operations QSR Burger Brand

Position Overview
Join an industry-leading quick-service restaurant brand as a Director of Operations, where you ll oversee the performance and success of multiple locations, ensuring operational excellence, strong leadership, and guest satisfaction. This high-impact role is perfect for a results-driven leader with a passion for innovation, people development, and delivering exceptional customer experiences.

About Us
We re part of a globally recognized restaurant chain celebrated for its iconic menu and commitment to quality, speed, and service. From our classic burgers and fries to groundbreaking technology and sustainability efforts, we set the standard for excellence in the quick-service industry.

As Director of Operations, you ll play a critical role in shaping the success of our regional operations, working with franchisees, restaurant teams, and senior leadership to uphold brand standards and drive growth.

Key Responsibilities

• Strategic Leadership: Oversee and guide the performance of multiple restaurants, ensuring each location meets or exceeds operational, financial, and guest satisfaction goals.
• Team Development: Lead, coach, and mentor General Managers and restaurant leadership teams to build high-performing, motivated teams.
• Operational Excellence: Monitor and enhance restaurant performance by ensuring compliance with company standards, health and safety regulations, and local policies.
• Financial Management: Drive profitability by analyzing P&L statements, controlling costs, and implementing strategies to maximize revenue.
• Guest Experience: Ensure that all locations consistently deliver outstanding customer service, creating memorable dining experiences.
• Collaboration: Partner with franchisees and corporate teams to align goals, share best practices, and implement new initiatives.
• Innovation & Growth: Champion the adoption of technology and new processes to improve efficiency and customer convenience.
• Community Engagement: Represent the brand positively by fostering relationships with local communities and supporting regional marketing efforts.

Qualifications

• Proven track record of success in multi-unit restaurant management or a related field, with a minimum of 5 years of leadership experience.
• Exceptional ability to lead, inspire, and develop diverse teams.
• Strong analytical skills with experience in P&L management and financial reporting.
• Demonstrated expertise in operations, including compliance, quality assurance, and strategic planning.
• Excellent communication, organizational, and problem-solving skills.
• Familiarity with quick-service restaurant technology and tools.
• Ability to travel regionally as required.

What We Offer

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Opportunities for professional development and advancement.
• A chance to be part of a global brand that continues to innovate and lead the industry.

Why Join Us?
As Director of Operations, you ll be at the forefront of one of the most iconic brands in the world. This role offers the opportunity to influence the success of multiple locations, shape the careers of future leaders, and make a significant impact on a trusted name in dining.

If you re ready to lead, innovate, and succeed, we want to hear from you!