What are the responsibilities and job description for the Hotel Manager position at The Richardson Hotel Buffalo?
Job Summary:
We are seeking a dedicated and motivated Hotel Manager to join our leadership team. The ideal candidate will support the Area General Manager in daily operations, ensuring guest satisfaction, team efficiency, and smooth business performance.
Key Responsibilities
· Supervise front desk, housekeeping, and maintenance staff to ensure high service standards.
· Support staff hiring, training, and development to promote a positive work environment.
· Manage guest relations by addressing inquiries, concerns, and feedback effectively.
· Assist in budgeting, financial reporting, and expense control.
· Ensure compliance with company policies, safety protocols, and local regulations.
· Foster a welcoming and professional environment for both staff and guests.
Qualifications:
· Previous experience as an Assistant Manager, Supervisor, or in a leadership role within the hospitality industry.
· Strong communication, organizational, and multitasking skills.
· Ability to lead and motivate a diverse team.
· Experience with property management systems (PMS) is a plus, as well as Opera Cloud.
· Flexibility to work various shifts, including evenings, weekends, and holidays.
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· Communication: Excellent verbal and written communication skills.
· Leadership: Ability to lead and motivate staff.
· Customer Service: Strong customer service skills to handle guest inquiries and complaints.
· Problem-Solving: Ability to identify and resolve issues effectively.
· Organization: Strong organizational and time-management skills.
· Financial Management: Basic understanding of hotel budgets and financial processes.
· Training: Experience in training and supervising employees.
· Flexibility: Ability to work flexible hours, including weekends and holidays.
Benefits:
· Competitive salary based on experience.
· Opportunities for career growth and advancement.
· Employee discounts and additional perks.
Job Type: Full-time
Pay: $62,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- Day shift
- Evening shift
- Morning shift
- Nights as needed
- Night shift
Work Location: In person
Salary : $62,000 - $75,000