Director of Rooms Operations

Opportunity: Director of Rooms Operations

Position will supervise and manage hotel departments and oversee hotel operations as directed.

Future Potential Career Path

Assistant General Manager - General Manager – Area General Manager –Regional Director of Operations

Essential Job Functions

• Oversee Rooms Operation consisting of: Front Office, Housekeeping, Engineering, and Valet Parking (3rd Party).
• Supervise hotel Rooms Departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the General Manager in preparation of forecasts, reports and assist in the development, implementation and monitoring to maximize the achievement of monthly and annual budget.
• Review monthly departmental expenses to ensure staying within forecast while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Maintain effective control of operating expenses and labor costs by managing and reviewing Payroll, Scheduling and PTO requests for Rooms Department.
• Develop Departmental SOP’s to ensure quality of service throughout operation.
• Increase departmental Associate Opinion Survey scores.
• Hold Monthly Departmental Meetings and One on One meeting’s with direct reports.
• Lead team on ensuring property exceeds Green Zone for Brand Standards Audit. (conducted 2 times per year)
• Complete Quarterly Self Audit ensuring action items are completed in preparation for Brand Standard Audits.
• Champion operational related programs including Opera, Marsha, MGS and Land-It,
• Oversee guest relations program and response for GSS, GuestVoice, 48 Hour Response and 3rd Party Social Media Postings.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Champion and oversee the Hotel’s Manager On Duty Program.
• Oversee the properties Emergency Management Procedures.
• Ensure HHM internal audit standards are met and exceeded.
• Provide daily management of Rooms Inventory in collaboration with Director of Revenue Management.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Spearhead interdepartmental communication throughout hotel.
• Conduct Weekly Property Walk Through of facility to ensure quality and preventative maintenance program is in place.
• Monitor and maintain the Rooms Department systems and equipment to ensure optimum performance.
• Serve on the hotel’s safety committee.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Perform other duties as requested by management.
  
  

Position Requirements

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.
• 3–5 years of Rooms Division or Operational Hospitality Experience
  
  

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
  
  

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It