Director of Guest Services

Let’s start off with the most important part-what’s in it for you:
 
The Perks
*Eligibility of perks is dependent upon job status

• Salary dependant on experience
• Cellphone Allowance
• Incentive Eligible
• Paid Time off & Holiday Pay
• Referral Bonus (get paid to bring in good people)
• Discounted Lodging, Dining, and Retail

Our Commitment to you:
We are nothing without our exceptional team of people. River Electric is managed by The Family Electric Project, a management company formed by the hospitality powerhouse Shelter Co. With 13 years of experience crafting unique environments from scratch, we pride ourselves in being experts in outdoor leisure. We seek individuals who drive our brand promise of effortless unfussy luxury. We are a tight-knit, inclusive, values-driven team and we have fun, work hard together, and strive to leave a positive lasting impression on everyone we meet.

The Brass Tacks

• Works with the General Manager in communicating all details through daily pre-shift meetings and manager and department meetings.
• Demonstrates positive leadership characteristics that empower and inspire team members to meet and exceed standards
• Prepares weekly schedule of staff according to bookings and events
• Monitors forecast to insure labor and direct expenses are held within budgeted guidelines
• Monitor and analyze guest feedback and performance metrics to identify areas for improvement and implement corrective actions
• Manage room blocks and reservations; contract cut-off dates; guest room assignments
• Ensures the fulfillment of any special instructions related to all room reservations
• Reviews the housekeeping supervisor’s scheduling of team members according to business volumes
• Monitors the revenue forecast to insure labor and direct expenses are held within budgeted guidelines
• Oversees a deep cleaning schedule for tents and public spaces
• Assists with execution of all group and social events
• Handle guest complaints and inquiries in a timely and professional manner, striving to resolve issues to the guest’s satisfaction
• Involvement with MOD Program and will assist overseeing the Welcome Desk in the absence of a Manager

The Nitty Gritty

• Five or more years’ experience in a management role at an inn, hotel, resort or equivalent
• Working knowledge of all applicable laws, codes and regulations
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals
• Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public
• Ability to compute rate, ratio, discounts, interest, commissions, proportions, and percentages and to draw and interpret bar graphs
• Ability to create a team environment within and across departments
• Strong computer literacy
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
• Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements.
• Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship-building.

Don’t meet every single requirement? At River Electric we are dedicated to building a diverse and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• Employee discount
• Health insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Every weekend
• Morning shift

Work Location: In person

Salary : $85,000 - $95,000