What are the responsibilities and job description for the Client Services Representative position at The RiverCross Group?
Company Description
The RiverCross Group is an independent insurance and consulting firm based in Richmond, Virginia, serving businesses and individuals since 2005. We offer flexible and cost-effective insurance solutions to clients in Virginia and across the nation. Our focus is with the employer groups for all of their benefits.
Role Description
This is a full-time on-site role for a Client Services Representative at The RiverCross Group. The Client Services Representative will be responsible for providing excellent customer service, ensuring customer satisfaction, handling client communications, and onboarding for group & worksite benefits.
Qualifications
- Client Services and Customer Service skills
- Excellent communication skills
- Ability to maintain customer satisfaction
- Experience in customer-facing roles
- Strong problem-solving abilities
- Detail-oriented and organized
- Knowledge of insurance industry practices beneficial but not required
Comprehensive Employer Paid Benefits
Contact Dottie Allen directly for specifics and application dallen@rivercrossgroup.com