What are the responsibilities and job description for the Front Office Manager position at The Riverside Hotel?
Now Hiring: Front Office Manager | The Riverside Hotel
The Riverside Hotel is currently seeking an experienced and motivated Front Office Manager to lead our Front Desk team. This is a key leadership role responsible for delivering an exceptional guest experience from check-in to check-out, ensuring a warm welcome and lasting impression for every guest.
Position Overview:
As Front Office Manager, you will oversee all day-to-day operations of the Front Desk team and Night Audit teams. You’ll play a pivotal role in maintaining guest satisfaction, managing departmental performance, and supporting the hotel’s operational and financial goals.
Key Responsibilities:
- Lead, train, and develop Front Office staff, including Front Desk Agents, Night Auditors and Reservationists.
- Drive a culture of exceptional guest service through hands-on leadership and consistent training initiatives.
- Respond promptly and effectively to guest concerns, ensuring swift resolution and satisfaction.
- Manage daily scheduling and staffing for all Front Office roles.
- Monitor and uphold all hotel policies, procedures, and brand standards.
- Oversee daily Front Office operations, ensuring smooth workflow and guest satisfaction.
- Prepare accurate revenue and inventory forecasts; assist in departmental budgeting.
- Coordinate effectively with other department leaders to ensure seamless operations.
- Maintain and manage the Property Management System, including group blocks and inventory control.
- Administer and track employee incentive programs.
- Participate in the hotel’s Manager on Duty (MOD) program.
Qualifications:
- Minimum 3 years of supervisory experience with a team of 5 or more direct reports.
- Prior hotel management experience is required.
- College degree preferred but not required.
- Proven ability to lead by example and inspire high performance in others.
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities.
- Tech-savvy with strong computer skills and experience using PMS systems. (Opera/Microsoft: Experience preferred)
- Reliable transportation and a valid driver’s license.
Additional Requirements:
- Professional demeanor and a high level of integrity.
- Flexible availability, including nights, weekends, and holidays.
- Ability to work independently and make sound business decisions.
- Effective conflict resolution and guest recovery skills.
- Physically able to sit, stand, and walk for extended periods.
If you're passionate about hospitality, love leading a team, and thrive in a fast-paced environment, we invite you to apply and become part of The Riverside Hotel's leadership team.
EOE/AA/M/F/D/V
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Overtime
- Weekends as needed
Work Location: In person
