Training and Engagement Specialist

WHO WE ARE 

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY 

The Road Home seeks a full-time experienced human resource (HR) generalist to oversee both the Training program and the Employee Recognition and Appreciation program. The selected candidate must have a commitment to continuous learning and professional development, and care deeply about employee engagement and retention. The selected candidate should have experience as an HR Generalist or other HR role.

DUTIES & RESPONSIBILITIES

Training

• Oversees new hire orientation and associated training.
• Designs and develops training programs and materials.
• Delivers training sessions through various methods (e.g., in-person, online).
• Stay up-to-date with the latest trends in employee development and training methodologies.
• Coordinates with outside trainers.
• Evaluate the effectiveness of training programs, and make necessary adjustments.
• Conducts training needs assessments to identify skill gaps.
• Review, track, and document compliance with mandatory and non-mandatory training, continuing education, and work assessments. Works closely with the Grants Management department to ensure all training requirements related to shelter licensing and grants are completed in a timely manner and reporting is easily accessible.
• Schedules and calendars all agency-wide training and sends reminders as needed.
• Supports supervisors with departmental training needs.
• Supports and helps to grow the agency mentorship program

Engagement

• Creates and implements strategies to improve employee engagement, satisfaction, and retention.
• Regularly conducts surveys and/or focus groups to gauge overall engagement levels. These can include questions about job satisfaction, alignment with company values, and feelings of recognition, as well as brief pulse surveys to quickly assess employee sentiment and identify any immediate concerns.
• Oversees the stay interview process for staff.
• Utilizes KPIs such as turnover rates, and absenteeism, to determine the effectiveness of recognition and appreciation programs.
• Conducts exit interviews to understand why employees are leaving and identify any engagement-related issues
• Develops and manages programs to recognize and reward employee achievements and contributions.
• Tracks participation in employee recognition programs. Oversees the years-of-service award program and budget.
• Leads the employee appreciation committee. Has oversight of the appreciation budget, and regularly communicates with managers about their appreciation efforts and use of appreciation tools and budget.
• Generates the monthly Appreciation Newsletter
• Has oversight of the Employee Resource Guide, and provides regular support for employees who reach out to HR for assistance with resources
• Manages the agency tuition assistance program
• Sends out regular communication to staff about the EAP and other mental health and wellbeing tools.

Human Resources-Specific Tasks

• ​Cross trains on various duties as part of the HR team, and performs routine tasks required to administer and execute human resource programs.Re
• sponsible for HR purchases and credit card billing/coding.Lo
• oks for opportunities for continuous improvements and efficiency.Pr
• oactive responds to HR team emails when appropriate.Pe
• rform other duties as assigned.*R

easonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply*A

pplicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.*T

his is an in-person position that requires travel between various resource centers and shelters. There may be flexibility for occasional remote work with work plan approval from the Vice President of Human Resources.Ed

ucation and ExperienceBa

• chelor's degree in Human Resources, Business Administration, or a related field preferred.On
• e year of management or three years of HR generalist experience is required.SH
• RM-CP or PHR is a plus.Ex
• perience working with diverse populations is required. Re

quired Skills and AbilitiesCo

1. mmunication: Excellent verbal and written communication skills; interpersonal, negotiation, and conflict resolution skills.De
2. sign: Proficiency in creating engaging and effective training materials.Te
3. chnology: Familiarity with e-learning platforms and proficiency with Microsoft Office Suite.An
4. alytical: Ability to assess training needs and evaluate program effectiveness. Strong analytical and problem-solving skills.Or
5. ganizational: Strong planning and time management skills with a proven ability to meet deadlines. Ability to prioritize tasks and delegate them when appropriate. Attention to detail.In
6. terpersonal: Ability to work collaboratively with various stakeholders and adapt to different learning styles. Ability to work with diverse populations.Et
7. hics: Ability to act with integrity, professionalism, and confidentiality.HR
8. knowledge: Thorough knowledge of employment-related laws and regulations.Pr
9. ofessionalism: Ability to maintain confidentiality. Willing to be a proactive member of a team. Self-starter and self-directed.Ot
10. her: Ability to work from a Trauma-Informed Care framework. Ability to work with community partners. Ability to accept direction from Supervisor.Mu
11. st pass a pre-employment background check and drug screen.P

h

ysical and Equipment RequirementsPr

olonged periods of sitting at a desk and working on a computer.Ability to present in front of a classroom for multiple hours at a time.Must be able to lift 10 pounds (training materials, laptop computer, etc.)Must be able to and have reliable transportation to travel between facilities during the day.Must be able to access and navigate each department at the organization's facilities.