What are the responsibilities and job description for the Guest Relations Associate position at the Rockford Park District?

Title	Guest Relations Associate
Department	Aquatics
Status	Seasonal
Work Location	Alpine Pool, Harkins Pool, Sand Park Pool (may be required to work at all multiple locations)
Reports To	Guest Relations Supervisor/Assistant Supervisor/Operations Manager
Wage	$15/hour
Position Description	Engages with guests courteously, manage transactions accurately, maintain cleanliness, and assist with various tasks around aquatic facility.

ROCKFORD PARK DISTRICT VISION, MISSION AND LEADERSHIP BY VALUES
Agency Vision	To be the best urban parks and recreation system in North America, as measured by national standards and the citizens we serve.
Agency Mission	The Rockford Park District is in business to “help people enjoy life” by providing a quality park and recreation system.
Vision & Planning System	The District aligns itself and all its resources to achieve its purpose, vision, mission, and priorities. This successfully drives the strategic plan, operational plans, and performance goals.
Policy Management & Operations System	Every team member serves as an active contributor in the development of the team’s operational plan; develops job strategies and plans that support the team’s operational goals; identifies timetables for completion; plans daily work activities in an organized manner ensuring effective utilization of time and resources in the completion of job tasks.
Leadership by Values System	Leadership by Values can only be achieved if all team members believe in and live by these shared values: accountability, integrity, passion, agility, relationship oriented, results driven, service oriented, respectful, and innovative. While all team members share these essential values, our culture is enriched by and welcomes the diverse supporting values of its team members.
Diversity, Equity, Inclusion and Belonging Statement	The Rockford Park District is committed and accountable to being a place where everyone is invited and belongs, as demonstrated by being an inviting, equitable, and inclusive environment, respectful of all people, embracing diversity, creating accessibility and valuing all team members, partners and community members for their unique experiences and backgrounds.

RELATIONSHIPS TO RESULTS CULTURE
Definition	Sustained by long-term, positive, exceptional relationships with stakeholders and team members as our hallmark of success.

ONE TEAM, ONE GOAL COMMITMENT
Definition	To work together to achieve the mission, vision, and shared values of the Rockford Park District.
Connectedness	Departments are truly interconnected to support the mission and vision of the Rockford Park District.

ESSENTIAL FUNCTIONS include the following. Other duties may be assigned

Accurately manages till/drawer to be able to reconcile all transactions throughout shift including cash, coupon, credit card and other negotiable items
Properly operates the POS (Point Of Sale) module in Rec-Trac software
Participate in cash pickups through the day as needed
Organizes and maintains a clean work area
Knowledgeable of all Rockford Park District Policies and is consistent with following through with them in a professional manner
Communicates daily with guests on a one-to-one basis in a professional, courteous manner providing accurate information regarding facility rates and policies.
Maintains familiarity with the District’s Quality Assurance Statement.
Maintains a high level of professionalism at all times
Communicates daily with the Guest Relations Supervisors
Works unusual hours, including evening private parties, weekends and all holidays in a fast paced atmosphere
Conducts oneself in a safe manner and adheres to all safety guidelines, policies and procedures.
Attends all required trainings and meetings.
Works as a slide dispatch as scheduled.
Works as receptionist as scheduled.
Assists with group admission and cabana escort.
Understands and has the ability to follow and implement the Rockford Park District’s Emergency Response Plan
Performs all other duties as assigned

Salary : $15

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