What are the responsibilities and job description for the Help Desk Technician position at The Rockridge Group?
Job Description
Job Description
Title : Help Desk Technician
Location : New Jersey Office
Summary :
Seeking a Help Desk Technician to join our Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8 : 30 a.m. – 4 : 30 p.m.
Dutie s / responsibilities :
- Providing hardware and software technical assistance to the Firm’s users.
- Troubleshooting, support and provide general assistance to senior technical staff.
- Setup video conferences to other Firm offices as well as outside entities as requested.
- Maintain inventory of Firm technical equipment and supplies.
- Rely on instructions and pre-established guidelines to perform the functions of the job.
- Excellent written and verbal communication skills.
- Strong documentation discipline and experience with a ticket management system (Solarwinds)
- Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven.
- Provide, on a rotating basis, after hours on-call coverage for end user support.
Requirements :
