Job Opening: Sales Consultant and Customer Service at The Rustman Agency

Job Description

The Rustman Agency, a leader in driving business success through innovative customer engagement and strategic sales, is excited to announce an opening for a dynamic and dedicated Sales Consultant and Customer Service representative. This position offers a unique opportunity to enhance your professional skills in a fully remote, full-time role. Join our committed team in providing outstanding sales consultation and customer support, contributing significantly to the continued growth and success of our clients and our business.

As a vital member of our team, you will have the chance to work within a supportive environment that values diligence, reliability, and exceptional communication. The role requires an individual who can synergize their expertise in sales with superior customer service skills to elevate client experiences and achieve remarkable results.

Duties and Responsibilities

• Engage with potential and existing clients to analyze their needs and deliver effective solutions.
• Provide detailed information and advice on products and services to clients based on their requirements.
• Process customer requests and orders with a high degree of accuracy and timeliness.
• Offer exceptional customer service by responding promptly to customer inquiries and resolving issues efficiently.
• Build and maintain strong, long-lasting customer relationships through interactive communication.
• Analyze market trends and customer needs to recommend new products or services.
• Contribute to team efforts by accomplishing results as needed in a remote work setting.
• Meet personal/team sales targets and call handling quotas.
• Keep records of customer interactions, process customer accounts and file documents following internal administrative protocols.
• Take part in educational opportunities to maintain outstanding knowledge of the industry and competitive landscape.

Requirements

• Proven experience as a Sales Consultant or Customer Service Representative; experience in telesales/telemarketing a plus.
• Demonstrated ability to meet and exceed sales quotas.
• Strong phone contact handling skills and active listening capabilities.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills, able to speak confidently to clients and co-workers alike.
• Ability to multi-task, prioritize, and manage time efficiently in a fully remote environment.
• High school diploma; further education in sales, marketing, or relevant field preferred.
• Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment.
• Computer literacy and strong typing skills, experience with business communication tools such as Microsoft Office or Google Suite.
• A self-motivated mindset with a results-driven approach.
• Patient and empathetic demeanor with a passion for helping others.