What are the responsibilities and job description for the Front Desk Agent position at The Sagamore Resort?
The Sagamore is seeking Front Desk Agents to join our team! This crucial position is one of the first points of contact for our guests, front desk associates must be guest focused. We are looking for energetic individuals able to work in a fast-paced team environment.
Essential Duties and Responsibilities :
- To be thoroughly acquainted with all check in and check out procedures.
- Ensures all necessary reports are run.
- Handles all shift duties including but not limited to charging deposits, recording amenities, filing registration cards.
- Familiar with all resort offerings and hours of operations, informing and directing guests for resort activities and amenities, and special groups for their specified itineraries.
- Familiar with package offerings and OPAL guest loyalty program.
- Address guest concerns in professional and sincere manner, or direct to management when appropriate.
- Able to process reservations, including describing types of rooms and available amenities / offerings to guests.
Benefits :
The company also conducts post-offer employment verification, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
