Front Desk Attendant -Supportive Housing

IN-TRA DEPARTMENT: Any associate that works in the Housing Department and/or SCIT Tribal Member can apply

Posting:1/9/2025-1/14/2025

Full Time

(1)-3rd Shift

Starting Wage:$14.55 an hour

Eligible Employer for Public Student Loan Forgiveness as a non-profit.

SCIT recognizes that work-life balance is essential in day to day operations. Our Flexible Schedule and Telework options for employees make it possible to balance the needs of your family while still being on track at work. Flexible Schedule and Telework options are based on the departments need.

The Tribe is more of a community based organization we understand your family life is important, it’s important to us too. As a team member you will enjoy our three different types of paid leave time off Personal, Annual and Sick.

Our paid time off accruals for annual and sick leave are as followed: 0-3 years of service = 2 hours of annual & sick per 40 hours worked; 3-9 years of service = 3 hours of annual & sick per 40 hours worked; 10 years or more of service = 4 hours of annual & sick per 40 hours worked. Plus you get 16 hours of personal time per calendar year (prorated based on your start date, resets every Jan.1). We also have Bereavement, Longevity, Fitness, and maternity/paternity leave.

Full time team members are eligible for Medical, Dental, Vision, Flex spending accounts, Teladoc, life insurance, accidental death and Long term disability, Aflac, and 401K which SCIT matches up to 4%.

Prescription plan with Free Fills on most generic brand when using the Cardinal Pharmacy

Position Summary:

Under the supervision of the Supportive Housing Coordinator, provide culturally sensitive residential support 24/7. Front Desk staff will provide general assistance and support to Tenants during non-business hours when main staff are not on site. Front Desk Staff will monitor tenants and their guest(s) to make sure all policies are being followed. This program operates using both Housing First philosophy and Harm Reduction approaches. Tenants of supportive housing are living with substance use disorders, mental illness or psychological disability. Employees must be guided by the principles of trauma informed care: physical and emotional safety, trust, choice, collaboration and empowerment. All staff will work together to ensure the building is a safe, and comfortable environment promoting a sense of stability and security for the tenants.

Essential Duties and Responsibilities:

• Maintain the security of building by monitoring for unsafe conditions or activities.
• Must adhere to mandated reporting laws.
• Willing to be the sole night shift personnel in the building.
• The Supportive Housing Program is a designated 24/7 operation. Staff must be willing to work nights, weekends, and holidays as needed (holidays on a rotating basis).
• Provide guidance and direction to tenants and guests in the building providing escort when needed.
• Ensure all entering the building sign-in and sign-out at the front desk.
• Be aware of the established schedules and routines for the building.
• Be aware of the environment and inform Supervisor of anything out of the norm.
• Strong oral and written communication skills, must observe, listen, and record the details of the shift, complete Incident Reports when necessary, and inform the next shift. Attention to details is important.
• Ability to recognize changes in tenant mood, behaviors, and symptoms and report to Case Manager.
• Respectfully respond to tenant needs and problems, initiate and maintain positive interactions with Tenant(s) and their families or guests.
• Work directly with tribal members, community members, and community agencies.
• Exhibit an understanding of Tenant rights and responsibilities.
• Provide corrective interactions around enforcement of house rules, policies and procedures.
• Be a positive role model for Tenants presenting a positive, professional demeanor and image at all times.
• Use language and behavior to promote dignity and respect between co-workers, tenants and the general public.
• Respond to tenant needs such as lock out services to let Tenants into their units, assist them with clerical tasks, such as making copies.
• Direct tenants to safety during building emergencies and dangerous weather events.
• Must adhere to strict confidentiality and privacy laws and regulations.
• Assist with the preparation of and set up for building activities and special events.
• Provide support for Tenants to participate in community activities, and social interactions within the building and the community.
• Facilitate resident safety through check-ins and engagement, monitoring camera footage for security and safety concerns inside and outside the building.
• Identify emergency signals and situations and react appropriately.
• Must have the ability to be persuasive and tactful in challenging situations.
• Intervene when tenants become agitated, disruptive, or dangerous to themselves or others.
• Effectively employ de-escalation techniques and follow-up.
• Interacts with tenants that may be actively inebriated.
• Exercise sound judgement and call internal crisis intervention or Tribal Police when needed.
• Administer either nasal or injectable Narcan in an emergency.
• Administer AED in an emergency.
• Administer CPR in an emergency.
• Answer and route telephone calls and respond to emails in a timely manner and perform related administrative duties.
• Must attend mandatory staff meetings and trainings as required.
• Practices OSHA safety standards and dispose of biohazard waste correctly.
• Practices safety standards, and infection control procedures.
• Perform light housekeeping of common areas and public/staff restrooms when needed.
• Assist the other team members in a positive, supportive, and cooperative manner.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:

• Contacts with associates within the organization and outside the organization, to accomplish the goals and objectives of the Saginaw Chippewa Tribe’s Supportive Housing Program.

Minimum Qualifications:

• High School Diploma or GED.
• One year customer service or human services field experience.
• Excellent administrative and organizational skills in record keeping.
• Must possess skill in Microsoft Word and Outlook.
• Must possess skill with computers and office equipment.
• Must be able to pass DHS background check to meet and maintain the employment eligibility requirements.

Desired Qualifications:

• Associate’s degree preferred.

License, Certification, or Special Requirements:

• Native American preference shall apply to all positions.

Knowledge, Skills, and Abilities:

• Skill in operating computers and office equipment, including in a Windows environment, specifically Word, Excel, and Outlook. Ability to use the copy/scanner, phone system, cell phones, and Internet.
• Skill in operating security applicable software, and door access monitoring system.
• Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Strong people skills and the ability to communicate effectively with a diverse population and share information with team members.
• Maintain professional communications/boundaries with program participants, co-workers, and others.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Knowledge of the Native American culture, values, and family system.
• Ability to analyze situations and adopt appropriate courses of action.
• Ability to make solid decisions and exercise independent judgment with professional integrity
• Ability to maintain confidentiality.
• Experience with trauma-informed care and knowledge of Housing First, Harm Reduction and tenant rights.

Physical Demands:

• Frequent use of hands, wrists, fingers associated with computer equipment.
• Required to sit for extended periods of time.
• Occasionally walk and stand.
• Normal visual acuity, ability to talk and hear.
• Occasionally lift and/or move up to 20 pounds.

Work Environment:

• Normal office environment.
• Extended hours and irregular shifts may be required.

Experience

• 1 year(s): customer service or human services field

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Peer Recognition: Inspired to perform well by the praise of coworkers
• Self-Starter: Inspired to perform without outside help