What are the responsibilities and job description for the Service Manager position at The Saint Dallas?
We are looking for a Service Manager to join our team at The Saint in Lower Gaston! The Saint
experience focuses on fresh pasta, dry-aged steaks, and options for vegetarians and vegans.
What we are looking for:
- The ability to organize & plan the proper execution of seating daily reservations and organizing floor plans. This is a major focal point as the Service Manager.
- The execution of marketing strategies to produce short & long term profitability.
- Guest outreach, local area relationships, hotel, convention, apartment building
- and seasonal outreach strategies.
- Managing Human Resources responsibilities for the restaurant to include: quality hiring, training, creating a work environment that promotes teamwork, performance feedback (coaching and counseling), terminations, scheduling and payroll.
- Maintains excellent knowledge of restaurants food & beverage products, menu items and equipment used to perform duties. Effectively communicates with BOH on menu rollouts, specials, changes or 86’d items. Scheduling of daily pre-shift meetings with FOH & BOH
- Responsible for execution of policies, operating procedures, training programs, directives, menus, rules, regulations and the development of our culture for the restaurant staff.
- Owns restaurant’s execution of F&B initiatives, maintains the highest standards of health, sanitation and cleanliness within all areas of the restaurant.
- Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience.
- Reacts to any guest complaints and takes any appropriate action. Manages Restaurant’s guest feedback channels through approved company practices. Work alongside the culinary team to ensure a seamless service experience between kitchen and dining room.
Ideal Candidate:
- Candidate must have at least 2 years prior fine dining Managerial experience.
- Candidate must have working wine knowledge.
- Candidate must be experienced with computers including Microsoft Office.
- Candidate must be able to bend and lift to 50 lbs.
- Must be 21 years of age or older.
- Must be a team leader, player and have a positive can-do attitude.
- Candidate must be able to work a flexible schedule, must be able to work weekends, and
- holidays.
We offer competitive pay and company benefits!
