Job Description

Summary:

The ideal candidate will assist the QA/training Coordinator in quality assurance, training, and audit procedures for the DDS network.

Key Responsibilities:

• Monitor OPWDD meetings and training sessions
• Participate in Incident Review Committee
• Collaborate with QA/training Coordinator on quality assurance program and audit procedure
• Assist in creating a uniform standard for forms and procedures across the DDS network
• Implement routine and scheduled training programs for employees
• Conduct new employee training classes
• Perform scheduled audits of ICF, IRA, and Family Care homes to ensure compliance with TSA, NYS, and NYC policies
• Investigate incidents and file reports as required by the funder and The Salvation Army
• Provide independent reports to QA/Training Coordinator, Director of Social Services, and/or DDS Director
• Assist with special trainings to increase quality of care
• Secondary auditor of finances and funds of each resident
• Complete unannounced visits and provide written report of findings
• Investigate incidents of possible neglect, mistreatment, abuse, harassment, civil rights violations, and potential harm to residents
• Work with Program Managers to improve their programs and services

Qualifications:

• Bachelor's Degree or more than 5 years of experience in management, leadership, or Human Resources management
• At least 2 years of experience working with OPWDD
• 1 year experience in staff training and audit reviews
• Demonstrates respect and consideration for residents being served
• Excellent organizational, time management, and interpersonal skills
• People skills with experience working in customer service
• Certified investigator
• Valid Driver's License
• SCIP-R and First Aid/CPR Certified

About Us:

The Salvation Army Eastern Territory is an organization committed to providing support and services to those in need.