Operations Manager

Job Title: Operations Manager

FLSA Status: Full Time - non-exempt
Reports to: Corps Officer

Schedule: M-F 8-5, evenings and weekends as needed
Rate of Pay: $17/hr-19/hr

Closing Date: 4/24/2025

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function

This position is responsible for overseeing the day-to-day operations of our ministry, ensuring efficiency and effectiveness by managing staff, coordinating activities, streamlining processes, maintaining quality control, and ensuring budget is followed; this position works closely with various departments to identify areas for improvement, implement changes, and achieve strategic goals while adhering to company policies and industry standards.

Duties and Responsibilities

• Staff Management
  • Supervising and motivating employees
  • Assigning Tasks to ensure tasks are done in a timely and effective manner
  • Conducting performance evaluations
  • Providing training to ensure team effectiveness
• Volunteer Management
  • Recruit and maintain a schedule of volunteers for a variety of activities.
  • Supervision of Community Volunteers assigned to the corps for miscellaneous duties.
  • Provide training and ensure that volunteers are up to date on required paperwork.
• Corps Programs
  • Assist in a variety of programs including worship services, recovery programs, youth programs.
  • Connecting people receiving assistance with our Corps Programs.
• Assist with Seasonal Activities.
  • Oversee fundraising and distribution for our Dress A Child Program
  • Help with Red Kettle Program, Toy Distribution, and Back to School
  • These duties will often require working hours outside of normal working hours and vacation hours are very limited in November and December.
• Quality Control
  • Establishing and monitoring quality standards across operations to guarantee products and services meet expectations

Education, Experience, Skills, Qualifications

• Education/Experience
  • People with experience or education in social services will be preferred.
  • Individuals with experience or education in food services will be preferred.
• Skills
  • Software-related Skills: Microsoft Word and Excel required. Working knowledge of integrated database applications and ability to use new software programs with basic training.
  • Language Skills: Must be able to understand, follow and give both written and oral instructions and be able to give presentations and be comfortable with public speaking. The employee must be able to use speech and hearing for ordinary and telephone conversation.
  • Mathematical Skills: Must be able to perform simple calculations (addition, subtraction, multiplication, and division) and apply concepts such as ratios and percentages in practical situations.
  • Performance Skills: Must be creative, self-motivated, organized, flexible and possess leadership skills.

• Qualifications
  • This individual is critical to our operation and must be reliable and willing to perform a variety of tasks as needed.
  • This position oversees a variety of people so they must be able to lead others to accomplish job duties.
  • This individual must be able to work unsupervised and be self-motivated.
• Position requires driving
  • A minimum age of 21 and possession of a valid in-state driver’s license is required.
  • An MVR will be processed every year in accordance with The Salvation Army’s policies.
• Background Check
  • Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies.

Physical Requirements

• Ability to maneuver.
• Ability to remain in a stationary position
• Ability to bend, squat, climb, kneel and twist on intermittent or continuous basis.
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate telephone.
• Ability to lift 50 pounds.
• Ability to access and produce information from the computer.
• Ability to understand written information.
• Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

Experience

• experience or education in social services will be preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)