Case Manager - Stepping Stones

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.

SCOPE OF POSITION:

The Stepping Stones Case Manager provides a single point of accountability for coordination of services. In this transitional housing program, case management services are designed to offer the participant support in making changes in their lives that will help them establish and maintain residential stability in the community. The Stepping Stones Case Manager will work as a team member to provide services and assist in daily operations of the program. This position supports the Family Emergency Shelter, as needs arise.

EDUCATION AND WORK EXPERIENCE:

• Bachelor’s degree or higher in social work or related field, preferred
• Two years of education and two years of experience can be substituted for bachelor's degree
• HMIS experience, preferred
• Foundational Community Support (FCS) experience, preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Ability to pass a criminal background check
• Maintain valid Washington State Driver’s License and pass a driver safety training annually
• Negative TB test every two years
• Have (or obtain within 30 days of employment) First Aid & CPR card
• Completed (or obtain within 30 days of employment) Blood-borne Pathogens course
• Completed (or obtain within 30 days of employment) de-escalation training
• Knowledge of social services and local resources required
• Experience working with homeless, low-income and vulnerable populations
• Case management skills for on-going support and advocacy
• Ability to empathize with and advocate for low-income and vulnerable populations
• Ability to maintain a high level of confidentiality
• Understand and demonstrate crisis management skills
• Able to make decisions based on policies and procedures
• Possess working knowledge of budgeting
• Have excellent interpersonal skills, with emphasis on working effectively in a team
• Able to multi-task and work in a team
• Self-motivated; ability to work with minimal supervision
• Communicate effectively, both written and verbally
• Detail oriented
• Must be proficient in Microsoft Suite
• Working knowledge of database applications and ability to use new software programs
• Proficient in typing, organizing, and filing

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Provide support to the participants living in Stepping Stones Housing and Family Shelter
• Implementation and thorough knowledge of The Salvation Army’s Pathway of Hope program
• Connect program participants to programs and events offered at the Corps
• Assist program participants with Foundational Community Support (FCS) enrollment
• Help participants find emergency services (food, clothing, furnishings, transportation, etc.)
• Maintain precise documentation for program participants
• Enter data promptly and accurately into databases and trackers
• Conduct program’s move-ins and move-outs
• Survey monthly incomes; calculate Area Median Income, Average Gross Income and fees
• Teach/facilitate at least one (1) monthly Life Skills Class
• Answer a multi-line phone system
• Assist current and past participants with support services as funding is available
• Write vouchers and track budgets for the services
• Weekly unit visits
• Conduct random UA and BA tests
• Issue “write-ups” to participants for non-compliance and follow through with consequences
• Maintain records using retention, protection, retrieval, transfer, and disposal procedures
• Assist with crisis management/support recovery
• Build trust with program participants; be consistent, trustworthy, and honest
• Teach visualization skills: help participants imagine completing steps to reach goals
• Assist in goal setting: help plan and anticipate steps, obstacles, and feelings, resource needs and offer support during the process
  • Explore positive and negative effects of achieving desired goals
• Assist coping skill development; recognize small steps and celebrate accomplishments
• Devise Case/Service Plan; help participants to establish and maintain residential stability
• Represent TSA by attending community social service provider meetings and participating on committees
• Advocate for participants; network with partner agencies and community supporters
• Provide aftercare/outreach for participants that leave or graduate from Housing Programs
• Attend required training, staff meetings, and House meetings
• Performs other duties as assigned

PHYSICAL REQUIREMENTS:

• Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate a telephone
• Ability to operate a desktop or laptop computer
• Ability to lift up to 25 lbs.
• Ability to access and produce information from a computer
• Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

BENEFITS:

A generous benefits package is included with regular full-time positions: paid holidays, vacation time, sick time, medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary 1 and family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years’ eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months’ service time.

Paid Holidays: 13 designated holidays 1 floating holiday per year

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.

Experience

• 2 year(s): Social Services Case Management
• 1 year(s): Foundational Community Support (FCS) experience
• 1 year(s): HMIS experience

Education

• Bachelors or better in Social Work or related field

Skills

• CPR/AED
• Bloodborne Pathogens

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)