What are the responsibilities and job description for the Intake Coordinator (Part-Time) position at The Salvation Army Orange County?
About The Arc
The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.
About Our Program Team
Become part of the dedicated team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Anaheim ARC, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving, and teamwork skills while contributing to the success of our Program and its participants.
Employee Benefits Offered
Schedule
The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.
About Our Program Team
Become part of the dedicated team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Anaheim ARC, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving, and teamwork skills while contributing to the success of our Program and its participants.
Employee Benefits Offered
- Opportunity for career growth.
- Paid time off.
- Employee Stores Discounts.
- Great Work Perks Discounts. (amusement parks, museums, services, and more!)
- AFLAC Insurance.
- Employee Assistance Program. (EAP)
- Employee Referral Bonuses.
- Conducting screening interviews at the center or at other community agencies and institutions with applicants seeking admission to the program. Conferring with referral agents and other extra-agency personnel concerning prospective beneficiaries and requesting written background information when necessary. Screening individuals on the phone when appropriate. Determining eligibility for the program or referral based on the personal interview and written information.
- Processing of admitted beneficiaries via orienting them to the program of services. Explaining applicable rules and regulations. Obtaining necessary signatures on formal agreements. Initiating case record folders, completing all data entry in all pertinent areas of the ARC software (BITS), making ID cards, dispensing clothing requisitions. Taking personal inventories of clothing and other belongings and arranging or insuring dormitory assignments in cooperation with Resident Manager, and scheduling interviews with the Counselor or Chaplain.
- Refer ineligible applicants to other, more appropriate community agencies and institutions.
- Maintaining ongoing contact with current and prospective referral sources sufficiently to ensure referrals at an adequate level to maintain program integrity. Devoting at least 4 hours weekly to outreach in surrounding community using an ARC vehicle.
- Attendance at inter-agency meetings and conference as needed or required.
- Preparation of any reports or statistical information as required by Center Administrator.
- Maintain confidentiality of all records, including discharged files, as needed and required for operation of program (CFR 42 & HIPAA). Prepare beneficiary files w/blank forms required by ARC Command.
- Crosstrain to cover Program Aide tasks as needed.
- Your supervisor or the Administrator may assign other written or verbal duties.
- BA in a Social Service field preferred
- Two (2) years of verifiable professional related experience required
- High School graduate or equivalent (GED) required
- Possession of a valid Driver's License with acceptable driving record required
- Knowledge of Microsoft Office programs, MSWord, Excel, and Access with ability to learn additional software as appropriate.
- Excellent organizational skills with attention to detail
- Professional judgment and integrity in holding in confidence all information pertaining to beneficiaries, families, and co-workers
- Effective written and verbal communication skills
- Strong customer service skills with the ability to work with diverse populations
Schedule
- Work schedules are determined by Management and employees must be flexible to always ensure adequate coverage.
- Part-time employees may be scheduled to work any part-time shift including evenings, weekends, and holidays.
Salary : $19
