Program Manager

Location: The Salvation Army – Family Services

Status: Non-Exempt, FT

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS

• Bachelor’s degree in human services-related discipline plus three years of relevant experience.
• Ability to communicate and work effectively with community partners to ensure the program operates as contracted.
• Strong communication skills include composing narratives, summaries, and projections and articulating verbally and professionally.
• Ability to examine financial expenditures against goals to ensure program progression.
• Possess cultural competency with people of diverse backgrounds and circumstances.
• Proficiency in computer software (Word, Excel, PowerPoint, Adobe) and external data collection systems such as HMIS/CMIS.
• Possess a working knowledge of cycles that affect at-risk individuals/families and those experiencing homelessness preferred.
• Must possess a valid Nevada driver’s license and pass a motor vehicle record check.

RESPONSIBILITIES

• Oversee OPERATION HOME! Rapid Rehousing Program data.
• Develop a program logic model and SWOT analysis.
• Communicate operational challenges, growth, and strategic planning directly with the Family Services Coordinator.
• Responsible for data collection and reporting information of the program to Leadership.
• Ongoing review of program compliance, allocations, and spending.
• Develop and manage data for the performance measurement monthly report and submit accordingly.
• Develop and conduct client surveys, key informant interviews, and follow-up with clients after they move-in.
• Responsible for data collection to complete and conduct a community needs assessment, based on client surveys.
• Assist the Family Services Coordinator with grant submission and renewal.
• Assistance with or participation in seasonal programs facilitated by Family Services.
• Participate in all Clark County Social Services meetings and training related to the program.
• Conduct intake, discharge, and aftercare file reviews.
• Periodically screen potential enrollees via phone or online application. Disseminate to case managers on a weekly/ bi-weekly basis.
• Monitor, record, and report the progression of individuals and families through program participation.
• Conduct advanced statistical analysis including descriptive and inferential statistical analysis.
• Develop statistical frameworks for evaluating service quality, including preparing tables with results and disseminating statistical methods.
• Maintain client databases and referrals for services and generate reports.
• Review client data in HMIS/CMIS for accuracy and generate reports.
• Always maintain participant confidentiality.
• Other duties and special projects as assigned.

PHYSICAL REQUIREMENTS

Qualified individuals must be able to perform the position's essential duties with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the position's physical requirements. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb, balance, stoop, kneel, crouch, crawl, and reach with hands and arms continuously. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to focus. The employee must have the ability to operate a telephone, desktop, or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)