What are the responsibilities and job description for the Services position at The Salvation Army USA Southern Territory?
Location : Center of Hope - Charlotte, NC
About this opportunity :
The Receptionist serves as the first point of contact at the front desk to provide essential administrative and clerical support. Responds to inquiries regarding departmental operations and ensure the overall efficacy of shelter operations.
Essential Functions :
This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
- Greet and assist guests, visitors, and staff in a courteous and professional manner.
- Answers the telephone and transfers calls to the appropriate destination; responds to callers' questions and respond to general inquiries.
- Maintain accurate records, logs, and documentation, including client sign-ins and service requests.
- Assist with data entry, filing, and organizing paperwork related to shelter operations.
- Monitor and enforce basic shelter rules, ensuring a safe and respectful environment.
- Coordinate mail distribution and manage office supplies inventory.
- Support staff with scheduling, meeting coordination, and basic administrative tasks.
- Collaborate with shelter team members to support daily operations and client needs.
- Handle sensitive information with discretion and professionalism.
- Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and / or E-mail.
- Receives and prepares receipts for donations, packages, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and delivers to the appropriate office.
- Photocopies and / or shreds a variety of items including correspondence, forms, reports, and documents.
- Distributes general information regarding The Salvation Army's services, and programs, etc. in an accurate and timely manner.
- Receives, sorts, and distributes mail in an accurate and timely manner; ensures that all mail received is forwarded to the appropriate person and / or destination; collects and prepares outgoing mail.
- May perform various bulk-mail activities; count and sort items to be mailed at bulk rate; obtain and apply correct labels to items to be mailed.
- Assists other department personnel in performing receptionist and clerical activities. May perform special projects as assigned.
- Performs other related work as required.
- Maintains the neatness of the reception area
Materials and Equipment
Computer Office Equipment Postage Machine
Knowledge, Skills, and Abilities
Knowledge :
Skills :
Abilities :
Education and Experience
High school diploma or G.E.D., and
Four years of progressively responsible experience performing administrative work in a general office,
Any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
Physical Requirements / Working Conditions
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5-10% of work time.
Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and / or interview process should contact a representative of the Human Resources Department at the applicable location.
We appreciate your interest in employment opportunities with The Salvation Army!
Other details
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