What are the responsibilities and job description for the Program Director - Resident Services position at The Salvation Army?
Location: Johnson City, TN
About this opportunity:
The Director of Residential Services is required to oversee, develop, administer, and evaluate all activities of the Center of Hope, including the Emergency Shelter, Veterans Intensive Case Management Shelter Program, and White Flag, by the stated purposes and within The Salvation Army general social services policies and procedures, state and government regulations as well as contract funding requirements. The Director will oversee the execution of the programs in such a manner as to ensure that the program has a clear structure, policies, and procedures, enhancing the successful stabilization of guests and their exits to permanent housing. The DRS will provide one-on-one supervision of case managers, housing manager and other positions as needed. The DRS will report directly to the corps officers and work side-by-side with the director of social services. The DRS is responsible for the overall management and functioning of the shelter, including promoting a hospitable environment.
Key responsibilities:
Ability to meet attendance requirements.
Ability to read, write, and communicate in the English language.
Ability to read and comprehend legal terminology to determine compliance.
Ability to perform public speaking.
Ability to calculate figures and analyze mathematical computations with accuracy.
Work requires the ability to lift and carry and/or push/pull light (25 lbs.) materials, supplies, and equipment. Mobility: duties are usually performed by combinations of sitting, standing, and walking on a frequent change basis.
Work is performed in a typical office environment where there are little or no physical discomforts associated with changes in weather or discomforts with noise, dust, dirt, and the like.
Employee Benefits
The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans. Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.
Five values at the heart of everything we do…We are…
All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.
To apply, click on the “Apply Now” icon at the bottom of this posting.
Application Submittal Period: 2/3/25 – 2/7/25
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.
We appreciate your interest in employment opportunities with The Salvation Army!
About this opportunity:
The Director of Residential Services is required to oversee, develop, administer, and evaluate all activities of the Center of Hope, including the Emergency Shelter, Veterans Intensive Case Management Shelter Program, and White Flag, by the stated purposes and within The Salvation Army general social services policies and procedures, state and government regulations as well as contract funding requirements. The Director will oversee the execution of the programs in such a manner as to ensure that the program has a clear structure, policies, and procedures, enhancing the successful stabilization of guests and their exits to permanent housing. The DRS will provide one-on-one supervision of case managers, housing manager and other positions as needed. The DRS will report directly to the corps officers and work side-by-side with the director of social services. The DRS is responsible for the overall management and functioning of the shelter, including promoting a hospitable environment.
Key responsibilities:
- Provide one-on-one supervision to staff providing coaching and case management weekly, reviewing case files for compliance and content. Provide training opportunities for shelter team, including certification renewals. Coordinate scheduling to ensure coverage is sufficient. Discusses personnel issues with officers; addresses vacancies in programs, and personnel evaluations, approving requests for all personnel and approving all new hires and voluntary terminations or resignations in consultation with the officers. Conducts performance evaluations.
- Establish short and long-term goals for the excellent functioning of the Center of Hope. Establish a reality-based plan to work toward achieving the goals.
- Identify, cultivate, and manage resources that help achieve organizational goals, including non-profit service providers, government agencies, donors, and volunteers. Work closely with the Executive Director and Director of Social Services to provide content for grant applications and reports.
- Match resources to identified resident needs, establish partnership roles and responsibilities, monitor program delivery, and track outcomes. Evaluate and assess the outcome of resident services programs and develop pathways to success. Prepare and manage budgets.
- Conduct daily resident meetings. Ensure that strong programming is available to guests, utilizing community resources as well as SA programs and opportunities. Ensure coaching hours are being utilized by emergency shelter guests and case management sessions are being utilized by VA guests. Support a positive sense of community and mutual respect between residents, staff, and others.
- Ensure that the facility is organized, clean and maximizing space in all areas. Work closely with the executive director and director of social services to ensure plans are in place for improvements, repairs, etc. Work closely with other team members to provide updates and stay on track with repairs needed, equipment issues and needs, compliance requirements and the like.
- Participate in CoC meetings and other community events and groups that enhance the program’s capacity as feasible to the betterment of The Salvation Army’s functioning.
- Work closely with the volunteer coordinator and executive director to provide safe opportunities for volunteers to support the mission and function of the Center of Hope.
- Participate in budget creation for the Center of Hope, ensure that invoices and bills are properly labeled and have sufficient backup for grant compliance and Salvation Army policies and procedures, communicate effectively about all finance-matters with speed.
- Enhance The Salvation Army’s overall mission and ministry through sharing insight and updates through the executive huddle and advisory board engagement.
- Delegate responsibilities to team members and oversee their work. Coach team members to learn new skills and/or develop existing skills.
- Facilitate a healthy work environment. Promote the safety of all – guests and staff, at all times. Complete incident reports procedures and insurance claims in a timely manner.
- Provide on-call services up to three times a week, as staffing allows.
- Bachelor’s degree from an accredited college or university in Social Work or a related field. Master’s degree is required.
- Five years continuous experience in residential services work with at least three years in a supervisory role.
- Any training and experience rendering competent casework services.
Ability to meet attendance requirements.
Ability to read, write, and communicate in the English language.
Ability to read and comprehend legal terminology to determine compliance.
Ability to perform public speaking.
Ability to calculate figures and analyze mathematical computations with accuracy.
Work requires the ability to lift and carry and/or push/pull light (25 lbs.) materials, supplies, and equipment. Mobility: duties are usually performed by combinations of sitting, standing, and walking on a frequent change basis.
Work is performed in a typical office environment where there are little or no physical discomforts associated with changes in weather or discomforts with noise, dust, dirt, and the like.
Employee Benefits
- Medical, Dental and Vision Insurance
- Paid Time Off (PTO) and Holiday Pay
- Life Insurance
- Retirement Plans and more!
The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans. Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.
Five values at the heart of everything we do…We are…
- Passionate
- Compassionate
- Uplifting
- Brave
- Trustworthy
All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.
To apply, click on the “Apply Now” icon at the bottom of this posting.
Application Submittal Period: 2/3/25 – 2/7/25
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.
We appreciate your interest in employment opportunities with The Salvation Army!
