What are the responsibilities and job description for the Guest Services Representative position at The Sand Dunes?
Lark Hotels is seeking a part-time Guest Services Associate at The Sand Dunes & The Admiral's Quarters. Guest Services Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above and beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and end with delivering a departure experience that makes a guest book their next stay!
This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. Basic cooking/baking knowledge is preferred. If you love interacting with people in a positive work environment, apply now!
Compensation:$15.00/ hour
Responsibilities:- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
- Register and orient arriving guests according to property standards.
- Be knowledgeable about the property, its programs, amenities and experiences.
- Have a working knowledge of property’s phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to caller’s requests, and clearly taking, dating, distributing or filing notes as needed.
- Be knowledgeable of your role in the properties reservations process.
- 1 year of hotel industry experience or related job preferred
- Comfortable taking telephone calls and mitigating stressful situations
- High school diploma, GED, or equivalent
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
The Sand Dunes is a family-owned property where southern hospitality is still alive. Where providing an ambiance for our guests to have an enjoyable and memorable stay is our goal. We supply many in-room amenities for your convenience.
To cool off and relax, we have a large swimming pool with chaise lounges, chairs, and an umbrella table with chairs. We are on the beautiful Atlantic Ocean with some of the best views available.