Ops Specialist, E-Commerce

ABOUT US

The Save Mart Companies is one of the largest food and drug retailers in California and Nevada. It is home to several well-known brands in food retailing. You might have seen our stores that include Save Mart, Lucky, Lucky California, and Food Maxx. We are a California grown business, headquartered in the heart of one of the greatest agricultural areas of our nation – Stanislaus County.

The Modesto community is vibrant with great traditions, educational opportunities, and multi-cultural lifestyles. Aside from mild weather year-round, Modesto allows for easy access to many major tourist attractions in California. To the west lies the San Francisco Bay Area (90-miles) and the Santa Cruz Beach (115-miles). To the east is the famed Gold Country “Mother Lode” (50-miles) and a little farther you can find the majestic Sierra Nevada Mountain range, Lake Tahoe (180-miles) and Yosemite National Park (110-miles).

Some of our competitive benefits include exceptionally generous benefits package (Health, Dental, Vision, Life, 401K), Lifelong Learning Educational opportunities, Employee Association (discounted and free tuition options, contests, and support services).

We are currently recruiting for the position of:

Ops Specialist, E-Commerce

Job Summary:

The Operations Specialist is responsible for leading and executing the operation and merchandising initiatives of assigned districts or eCommerce Platforms to increase sales, ensure progressive growth profitability, foster continuous productivity improvement, and enhance customer experience in alignment with overall Company objectives and goals. The Operations Specialist will work directly with various members of leadership such as Store Manager, Assistant Store Manager, Center Store teams, Digital, Operations, and/or Merchandising Leadership to develop, model, and mentor their teams. This position will provide leadership, merchandising expertise, and guidance to deliver on the Company’s growth objectives. This role is directly responsible to support and execute on financial goals and provide expert financial counsel to stores and district leadership.

The Operations Specialist supports district and store teams a variety of programs, such as succession planning, diversity, project implementation, operational performance, change management, and Associate recognition and training. The role is a servant-leader for their district teams, providing and encouraging open-door two-way communication with all store teams. This role encourages and fosters a collaborative environment for open dialogue and sharing of ideas to improve stores and/or eCommerce operations.

The Operations Specialist works closely with the District Manager, Store Teams, Merchandising, Central Operations, Brand and Supply Chain teams to identify key customer building and product solution opportunities, by store, to ensure relevance to the communities we serve. Position delivers profitability and growth within assigned district while networking with Operations Specialists across the banner to drive positive results. The Operations Specialist monitors the marketplace, including competition, consumer demands and demographics to pivot on opportunities that are advantageous to the district and Banner. The role ensures department adherence to legal, governmental regulations, and company compliance standards

Key Responsibilities and Accountabilities:

• Supports, and develops teams within assigned district, eCommerce platforms, fulfilment channels, and/or geographies
• Executes on operational, merchandising and brand initiatives related to district and/or eCommerce channels
• Supports achievement of operating results, growth objectives, and overall customer experience while maintaining district and banner financial targets
• Supports and encourages strong and diverse community involvement within the district
• Leads and encourages innovation from Associates to help grow the business within the district
• Supports achievement of key performance metrics such as customer feedback results, labor, Associate engagement, front end productivity, pick/pack operations targets, work safety, food safety compliance, cleanliness and sanitation, asset protection, etc.
• Works collaboratively with District Manager, Merchandising, and Brand teams to execute on merchandising, brand, and store and/or eCommerce operations standards
• Identifies and assists various leadership such as Store Manager, ASM, Center Store Manager, and Operations leadership in business building opportunities based on local market intelligence; provides input to the banner operations team to encourage continuous improvement in our company initiatives
• Supports effective training and accountability around selling, services, compliance, etc.
• Identifies opportunities and trends and provides/coaches solutions within operations
• Analyzes store results and customer feedback and works with Store Managers, Banner Leadership, and Communications to develop appropriate response/feedback/action(s)
• Analyzes store results and customer feedback and works with Store Managers, and Communications to develop appropriate response/feedback/action(s)
• Utilizes effective communication and company tools to provide timely feedback/coaching of teams
• Sets the example in banner values and diversity initiatives
• Performs other duties as assigned

Hiring pay range: $104,768.00 - 137,508.00

Requirements (Knowledge, Skills and Abilities):

• “People builder” who brings out the best in people and creates a climate in which people want to do their best; challenges self and others to perform, making expectations clear; encourages collaborations and fosters a collaborative environment; holds self and others accountable
• Makes fact-based decisions, possesses integrity and understands the big picture. Leads and handles change, deals well with ambiguity, and ability to adapt quickly in a nimble fast-paced environment
• Strong organizational skills and follow-through
• Continuous learner and developer
• Effective communicator in a variety of settings
• Approaches problems by using a logical, systematic, and sequential approach
• Routinely requires numerical analysis in their work to determine trends, increase performance and problem solving
• Dedicated to meeting the expectations and requirements of internal and external customers;
• knows how to merchandise and sell to consumers; passionate about the total store experience.
• Knows how business works: Aware of how strategies and tactics work in the marketplace; strong
• knowledge about store operations
• Innovative and supports innovation by team; like trying new things and willing to fail, if it could result in new and innovated solutions; results-oriented and demonstrates Excellence in Execution

Education: Bachelor’s degree or equivalent knowledge gained through other formal education, specialized training, or additional job experience

Experience: Six plus years of related experience, three years in a Store Manager/Director role, or in progressive leadership roles in a grocery retail environment

Other: Travel required

Physical: Basic office environment: ability to sit, stands, walks, kneel, stoop, and use stairs, reach, pull and lift objects.

Reference: req38488

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Facebook: Save Mart
YouTube: @savemartsupermarkets

The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.