What are the responsibilities and job description for the Store Manager position at The Save Mart Companies?
The Store Manager has ultimate responsibility for the overall business performance of the assigned store. This position manages the day-to-day operations and maintains the highest levels of retail standards at all times. The Store Manager is accountable for implementing new concepts, ensuring compliance of legal requirements, effective utilization of resources to maximize sales and profit, and meeting or exceeding company financials and operating goals.
The Store Manager provides leadership and motivation within the store to promote a culture reflective of Food Maxx’s mission statement and winning behaviors. The Manager develops a store management team to ensure consistent execution of company programs and provides a solid foundation for succession planning for the organization’s continued and future success.
Key Responsibilities and Accountabilities:
- Provides customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service
- Responsible for driving improvement of the overall customer experience and quality of the processes, products, and services provided within the store, providing a Remarkable Shopping Experience for all customers which will result in increased sales
- Develops and maintains a customer-focused organization by modeling and communicating associate and customer connection behaviors throughout the store
- Accountable for achieving total store financials (sales, profit and loss, projections, metrics, and analysis) by identifying, defining, and implementing best store practices and optimization strategies utilizing innovative solutions
- Leads, mentors and develops direct reports with focus on accountability and achieving high level of business performance outcomes
- Oversees total store conditions (to include store safety, food safety, protection of company assets, etc.), ensuring that all compliance programs are met/passed
- Effectively utilizes resources to improve productivity, flexibility and efficiencies of labor, and quality of shopping experience
- Represents the store as the primary link to Food Maxx leadership teams; ensures effective implementation of business plans
- Acts as company Ambassador to build company/store image through community involvement
- Acts as Quality Workplace leader (working environment, employee relations, etc.) by working collaboratively with store management team and associates to improve work relationships, build morale, increase productivity and retention
- Oversees overall inventory/ordering process
- Performs other duties as assigned
Requirements (Knowledge, Skills and Abilities):
- Excellent leadership/team building, communication (written and verbal), interpersonal, customer service, coaching/mentoring, training, decision making, delegation, negotiation, organization, administration and financial skills.
- Knowledge of Store operations (including compliance), store financials, store hazardous materials and food safety rules, inventory management, employment law, applicable union contractual agreement language, interviewing techniques and hiring practices. Understands and is experienced in all aspects of providing products and services in stores.
Education: Four-year college degree (or equivalent knowledge gained through formal education, specialized training, or additional job experience)
Experience: Minimum one year as Assistant Store Manager - Customer Experience and one year as Assistant Store Manager - Customer Solutions (or five years equivalent management experience)
Other: Must be available to work a variety of required retail hours
Physical: Requires standing and other physical movements on a frequent basis. Requires lifting up to 40 lbs. without assistance
Competencies:
- Customer Focus
- Leading People
- Management Skills
- Personal/Interpersonal Skills
Salary : $43 - $62
