What are the responsibilities and job description for the Tier 1 Tech Support (InTune & Sharepoint Support) position at The Scarlett Group?
Job Description
Job Description
We are seeking a Tier 1 Technical Sharepoint / Intune Support Specialist to join our team! The Scarlett remote Help Desk Technician is responsible for efficiently and effectively providing routine technical expertise, guidance, and technical support to a range of diverse client end users. This position requires an individual with fundamental knowledge of computer systems and networking. Must be able to clearly communicate with various support levels / escalation points, development groups, and customers. From time-to-time, client site visits may be required.
Responsibilities :
- InTune & Sharepoint Support
- Manage routine incidents through resolution and communicate with other IT groups as appropriate to ensure issue resolution.
- Has the inclination to learn from other support members to resolve basic technical issues promptly
- Monitor and assign open trouble tickets to ensure that service level agreements and timelines are being met.
- Respond to telephone, email, and online requests
- Formally document and share issue-related and / or preventative knowledge
- Must be able to follow directions from management and senior technicians
- Have a basic understanding of the support desk metrics
- Other daily duties as assigned
- Minimal travel to client sites
- On-call after hours support on a rotational basis to resolve critical system issues
Minimum Qualifications :
Company Description
At Scarlett Group, we are pioneers in IT consulting, founded by Information Technology Auditors. Our unique approach combines governance, controls, processes, and security to deliver next-level solutions. Unlike our competitors, we offer strategic advice and implement affordable, tailored solutions, ensuring an excellent customer experience. With offices in Jacksonville, Florida, Tampa, FL, Orlando, Florida, Charlotte, North Carolina, and Raleigh, North Carolina, we serve clients nationwide, from Portland, ME, to Austin, TX.
Since our inception in 2006, we have grown significantly, offering a wide range of IT services, including Audit, Compliance Readiness, Cloud Conversions, Help Desk, Managed Services, Disaster Recovery, and Cybersecurity. Our values and dedicated employees drive our success, earning us recognition from the Jacksonville Business Journal, Inc Magazine, and the Gator 100 as one of the fastest-growing companies in the U.S.
Company Description
At Scarlett Group, we are pioneers in IT consulting, founded by Information Technology Auditors. Our unique approach combines governance, controls, processes, and security to deliver next-level solutions. Unlike our competitors, we offer strategic advice and implement affordable, tailored solutions, ensuring an excellent customer experience. With offices in Jacksonville, Florida, Tampa, FL, Orlando, Florida, Charlotte, North Carolina, and Raleigh, North Carolina, we serve clients nationwide, from Portland, ME, to Austin, TX. Since our inception in 2006, we have grown significantly, offering a wide range of IT services, including Audit, Compliance Readiness, Cloud Conversions, Help Desk, Managed Services, Disaster Recovery, and Cybersecurity. Our values and dedicated employees drive our success, earning us recognition from the Jacksonville Business Journal, Inc Magazine, and the Gator 100 as one of the fastest-growing companies in the U.S.
