What are the responsibilities and job description for the Tier 1 Cloud Support position at ARA?
At ARA, we strive to hire valuable colleagues with not only the right skills, but who also demonstrate our core values of passion, freedom, service and growth.
If you are looking for a career as a Tier 1 Cloud Support and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh, NC division of ARA has an exciting opportunity worth considering. Not only will you solve challenging core problems, you’ll also be able to grow your career in an exciting environment that promotes teamwork and cross-training in a wide range of related disciplines.
The Successful Applicant Will
Administer, develop, configure, implement, and maintains the systems that comprise the underlying cloud platform. Maintain public and/or private cloud systems and deploy them in an automated way; and monitor, move, and alter the systems using a prescribed methodology.
Establish and implement standards for cloud operations according to specifications and parameters. Determine business needs and select and support tools to meet them.
Maintain and build upon existing network and domain environments. Serve as front line point of contact for end users and customers looking for technical assistance via phone, e-mail, and ticketing system. Triage problem tickets and outage reports and escalate as needed. Document and assist with streamlining technical processes.
Tier 1 Cloud Support Position Requirements
Who is ARA?
Do you want to work for a purpose? Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and engineering company. We have been providing technically superior solutions to complex and challenging problems in the physical sciences since 1979. ARA has over 2,279 employee-owners and continues to grow rapidly. Together, our offices throughout the U.S. and Canada provide a broad range of technical expertise in defense, civil, and health technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement.
ARA also prides itself, on having a challenging culture where innovation & experimentation are the norm. The motto, “Engineering and Science for Fun and Profit” sums up the ARA experience. Employee ownership ensures you have a voice in what happens in the company. We are also very proud of our Women’s Initiative Network (WIN), whose purpose is to motivate, support, and encourage professional career development for women to maximize career and professional accomplishments.
To find out more about what the Software Enterprise Division has to offer, visit our website at: https://www.ara.com/benefits/
If you are looking for a career as a Tier 1 Cloud Support and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh, NC division of ARA has an exciting opportunity worth considering. Not only will you solve challenging core problems, you’ll also be able to grow your career in an exciting environment that promotes teamwork and cross-training in a wide range of related disciplines.
The Successful Applicant Will
Administer, develop, configure, implement, and maintains the systems that comprise the underlying cloud platform. Maintain public and/or private cloud systems and deploy them in an automated way; and monitor, move, and alter the systems using a prescribed methodology.
Establish and implement standards for cloud operations according to specifications and parameters. Determine business needs and select and support tools to meet them.
Maintain and build upon existing network and domain environments. Serve as front line point of contact for end users and customers looking for technical assistance via phone, e-mail, and ticketing system. Triage problem tickets and outage reports and escalate as needed. Document and assist with streamlining technical processes.
Tier 1 Cloud Support Position Requirements
- U.S. Citizen with eligibility to obtain a DoD Secret security clearance
- Bachelor’s degree or higher in IT, CS, or other closely related field with 0-2 years of work related experience
- Beginner knowledge, Systems Administration
- Beginner knowledge of Windows or Linux
- Good oral & written communication skills
- Excel as a team player and strive to maximize team & department performance
- Must be willing to participate in On Call and weekend work as needed
- Fully on-site in Raleigh, NC or San Antonio, TX. Remote work is not available
- Previous experience with supporting end-users at a Tier 1 level
- Experience with user management of enterprise systems
- Linux and Windows OS experience
- Security or equivalent certification
- Self-directed, detail oriented, problem solver
Who is ARA?
Do you want to work for a purpose? Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and engineering company. We have been providing technically superior solutions to complex and challenging problems in the physical sciences since 1979. ARA has over 2,279 employee-owners and continues to grow rapidly. Together, our offices throughout the U.S. and Canada provide a broad range of technical expertise in defense, civil, and health technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement.
ARA also prides itself, on having a challenging culture where innovation & experimentation are the norm. The motto, “Engineering and Science for Fun and Profit” sums up the ARA experience. Employee ownership ensures you have a voice in what happens in the company. We are also very proud of our Women’s Initiative Network (WIN), whose purpose is to motivate, support, and encourage professional career development for women to maximize career and professional accomplishments.
To find out more about what the Software Enterprise Division has to offer, visit our website at: https://www.ara.com/benefits/
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