Wax Manager - Johnstown

Company Information

As a locally-owned business, the Screamin Peach is proud to stand apart from other factory-style waxing studios. Our comfortable environment, exceptionally talented team, and level of personalized service has gained both local and national recognition. Since 2006, we’ve made it our mission to help people from all walks of life feel good about themselves as we rid Northern Colorado of its unwanted hair. As a team, we believe in one-on-one relationships with open communication, support, kindness and respect—both for our valued clients and for each other. It’s about more than just hair—it’s about personalized care!

Position Summary 

This is a full-time hybrid management position with day-to-day duties that include hands-on service provision as an esthetician/waxer in addition to management duties. 

Work Schedule 

• Minimum 35 hours per week
• 5 in-house work days (a mix of wax and office days)
• Open availability Tuesdays from 9:00 AM to 1:00 PM for management meetings and/or office time

Essential Duties & Major Responsibilities 

• Complete waxer duties with full comprehension 
• Provide excellent service to all clients
• Recruit, interview, hire, onboard, and train waxers 
• Maintain waxer schedules and monitor attendance 
• Evaluate waxer performance and mentor/retrain as needed 
• Process service-related complaints in an appropriate timely manner
• Coordinate and execute disciplinary plans/procedures for staff as necessary 
• Submit KPI, expense, and payroll reports on time on a weekly and/or monthly basis
• Lead your team by brainstorming and implementing specials, sales, programs, and incentives to increase sales and performance
• Coordinate team bonding events and find ways to recognize outstanding employee performance 
• Manage and maintain wax rooms, break room, and all equipment
• Order, receive, transfer, and audit backbar supplies properly and according to budget. 
• Partner with Front House Supervisor counterpart to maintain company expectations 
• Assist with and/or delegate other duties as assigned

Education

• High school diploma or equivalent required
• State of Colorado Esthetician or Cosmetologist license – must be active at time of application
• Bloodborne Pathogen Training (may be provided during training if necessary) 
• Barbicide Certification (may be provided during training if necessary) 

Experience

• 2 years of experience in a waxing/esthetician role required
• 1 years of previous management experience or leadership equivalent preferred 
• Additional training provided

Specialized Skills

• Strong written and verbal communication skills with attention to proper spelling and grammar
• Compassionate, positive, and professional with ability to lead a team
• Basic math skills
• Strong computer skills and technological aptitude 
• Excellent problem solving skills
• Comfortability directing and mentoring others 
• Tact and discretion with difficult, personal, and/or sensitive subject matter and conversations
• Comfortability performing and training all body and facial waxing services offered by TSP
• Ability to work flexible days, hours, nights and weekends if necessary 
• A positive, friendly, upbeat, and personable demeanor
• Ability to receive and implement feedback
• Ability to work and multitask in fast-paced environment
• Self-starter with attention to detail and a desire for excellence

Supervisory Expectations

Directly supervises one or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, and resolving problems.

Independence of Action

Results are defined; the incumbent sets own goals and determines how to accomplish results with few or no guidelines to follow. Although precedents may exist, the supervisor/manager provides broad guidance and overall direction.

Physical Demands & Work Environment

The phrases “occasionally”, “regularly”, and “frequently” correspond to the following definitions: “occasionally” means up to ⅓ of working time, “regularly” means between ⅓ and ⅔ of working time, and “frequently” means ⅔ and more of working time.

• The work environment is a typical waxing and retail environment. The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, exposure to human body secretions, work in sensitive client situations, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.  
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is regularly required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl. 
• The employee must regularly lift and/or move up to 20 pounds and should do so in a sound and safe manner. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Work Hours:

Work Hours

Hours vary based on client bookings and shop hours

Variable Hour Work Week

Hours vary based on client bookings and shop hours

Evenings/Weekends

As needed to satisfy the requirements of the position

Core Competencies

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.
• Oral Communication and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Ability to communicate with clients or customers.
• Teamwork - Balances team and individual responsibilities; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Reasoning and Problem Solving - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; solicits customer feedback to improve service; Responds to requests for service and assistance; meets commitments.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

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