Job Title:Assistant Souvenir Manager

Department:Merchandising

Reports To:Souvenir Manager

Status:Full-Time, Non-Exempt

Directly Supervises:Souvenir Retail Staff

Primary Objective:  Responsible for assisting the Souvenir Manager in increasing souvenir profitability through efficient and effective operation, management, and leadership of souvenir kiosks, stores, program carts, and assigned staff throughout T-Mobile Park during home games and events.  Provides additional support for off-site retail during non-game days and off-season.

Essential Functions:

• Provide strong people leadership; assist in implementing strategies to effectively manage Team Members and improve the efficiency and effectiveness of department’s people resources.
• Assist with recruitment, assessment and hiring of qualified candidates.
• Assist Souvenir Manager in performing opening and closing procedures and oversee all game-day souvenir operations including cash management, customer service, sales, merchandising and guest interactions.  Report guest feedback to Souvenir Manager, Director of Stores and/or Merchandising team.
• Help train, evaluate performance, and foster growth and development of Team Members, encouraging personal and professional development.
• Lead with a positive attitude and demonstrate commitment to all Team Members. Assist Souvenir Manager in developing all Team Members and ensures the Mariners Way is being delivered to guests and to each other. 
• Follow all organizational labor guidelines and human resources policies and regulations and monitor for compliance.
• Monitor staffing levels and assist Souvenir Manager with schedule coordination and monitoring of day-to-day development of staff.
• Receive and distribute souvenir store freight while maintaining a clean, organized, and safe warehouse.
• Assist with product requests, transfers, and consolidations between stores.
• Assist in maintaining overall visual presentation of all ballpark souvenir locations by merchandising new product, setting promotions/sales and refreshing visual displays.
• Effectively operate relevant systems including but not limited to point-of-sale operating system and back-office retail merchandising system.
• Support non-baseball related retail events including concerts and any other retail revenue generating event.
• Use provided tools such as step stools and portable display racks to set up displays or arrange merchandise.  Operate a power cart to move freight.  Use provided tools such as a ladder or merchandise grabber to access out-of-reach items for guests.
• Will perform other duties as assigned.

Education and Experience:

• High school diploma or GED required.  Bachelor’s degree in business administration or other related field preferred.  Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
• A minimum of 1 year merchandising experience in an apparel environment required.
• Prior visual merchandising experience preferred.
   

Competencies, Knowledge, Skills and Abilities (KSA’s):

• Knowledge of or ability to learn Point-of-Sale computer systems
• Proficiency with MS Word, Excel, and Outlook required.
• Possesses strong visual merchandising ability.

•  Makes decisions and takes actions that contribute to exceptional experiences for guests.

• Effective negotiation skills that include analyzing a problem to determine the interests of each party in the negotiation and effectively communicating  between the parties involved.
• Handles sensitive and/or confidential information professionally, involving only those who need to be involved or informed.
• Authentic and Aware: Exemplifies the highest standards of professionalism and ethics, demonstrating a dedication to doing the right thing and treating everyone with respect. Is self-aware and open to feedback, ability to speak the truth with a positive intent, foster a culture of honesty and builds trust with the team. Commitment to the organization's mission is evident in both words and actions, aligned to actively contribute to the fulfillment of organizational goals.  

• Communicate and Collaborate: Values others and their views, actively engaging and partnering with team members. Seeks clarity and shares information transparently, fostering a collaborative environment while influencing others and aligning support. Excels in seeking out and leveraging the right resources, engaging in teamwork with a positive and productive approach. Whether verbally or in writing, communicates in a clear and constructive manner, contributing to an engaged and efficient workplace.  

• Execute with Purpose: Takes action and demonstrates accountability, leading with a sense of urgency and dedication to achieving results. Sets and meets challenging expectations for themselves and others, making timely, data-driven decisions and taking ownership of outcomes. Approachable, engaged, and committed; sets a positive tone and cares deeply about the organization. Manages time, priorities, and resources effectively, aiming for and achieving excellence.  

• Adapt and Innovate: Acts boldly, fosters innovation, and supports transformational change. Leveraging analysis and insights, develops new directions and solutions, identifying opportunities for improvement and displaying a commitment to fixing them. With an ongoing commitment to learning and self-development, overcomes challenges constructively and adjusts effectively to shifting priorities and rapid change. This approach contributes to a dynamic work environment focused on progress and continuous improvement.

Physical Activities and Working Conditions:

• Must be able to work games and assigned events including days, evenings, nights, weekends, and holidays.
• Must be able to move up to 50 lbs frequently.
• Frequent to constant walking and standing on concrete or carpeted floor.
• Must have functional manual dexterity to operate computer system.
• Must be able to use communication tools such as two-way radios.
• Outdoor work environment, subject to fluctuation in temperatures, exposure to the sun and elements.
• Must be able to walk up and down steep stairs and maintain balance while moving merchandise.

Salary : $28 - $30