Job Title:          Guest Experience Host

Department:     Ballpark Operations

Reports To:      Zone Supervisor

Status:              Event Staff, Seasonal, Non-Exempt  

Primary Objective: You will be one of the first friendly faces to proactively welcome guests to the ballpark. Hosts are responsible for contributing and creating exceptional experiences for all guests by providing courteous, friendly and knowledgeable service. You will be supporting different areas of the ballpark including, but not limited to, the seating bowl, vertical transportation, public concourses, and entry gates.

Essential Functions:

• Must be available to work at least fifty percent (50%) of all baseball and large non-baseball events which includes weekdays, weekends and holidays.
• Deliver prompt, friendly and courteous guest service in accordance with Mariners Way standards, providing guests with an exceptional game and event experience.
• Greet guests with a positive, professional and helpful demeanor upon their arrival and departure from the ballpark.
• Offer assistance including directions, game schedules, public transportation and other information as necessary.
• Utilizing ticket scanning equipment to assist guests at entry gates.
• Closely review guests’ tickets for valid date and seat/suite location; clearly communicate directions to guests and assist them in identifying their seats utilizing facilities via stairs, escalators, elevators, and/or ramps.
• Monitor assigned area at all times; be on constant watch for injuries that may result from a foul ball, a home run ball, a slip and fall, etc.
• Clearly communicate - location and other relevant information regarding unruly or intoxicated guests, any situation requiring medical attention, or situations requiring clean-up to the appropriate department via communication device and/or radio.
• Ensure walkways and aisles are always clear by effectively communicating the need to keep passageways clear with guests or vendors who are blocking walkways.
• Help Event Operations organize and distribute promotional items at gates and select areas throughout the ballpark when needed.
• Proactively monitor and report Fan Code of Conduct issues.
• Caring for our ballpark by reporting security, safety, and housekeeping issues via appropriate communication channels; including but not limited to portable devices.
• In the event of an emergency, redirect guests from elevators and escalators to ramps and stairwells.
• Attend all mandatory Team Member meetings and training.
• Will perform other duties as assigned.
   

Education and Experience:

• High school diploma or GED preferred. Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
• Previous customer service experience preferred.
• Ability to understand and utilize technology, including but not limited to radios, communicators devices, and ticket scanners.

Competencies, Knowledge, Skills and Abilities (KSA’s):

• Shares and expresses thoughts in a clear and effective manner through verbal and written communication skills. Exhibits effective listening skills and builds positive relationships with all team members, vendors, and guests. Is diplomatic, tactful, and professional in all forms of communication.
• Understands and supports the team and is quick to volunteer to assist others. Others view most interactions as being positive with a willingness to achieve common goals. Effective in working with others to cooperatively solve problems. Workplace behavior is consistently respectful of others.
• Takes personal responsibility for getting things done in a way that positively and professionally represents the organization.
• Demonstrates through their actions and interactions with others a commitment to Mariner Purpose, Mission and Values.
• Competent in required job skills and knowledge. Completes work assignments thoroughly and completely in an accurate, and prompt. Identifies and corrects errors. Is careful, alert, and accurate, paying attention to details of the job.
• Makes decisions and takes actions that contribute to exceptional experiences for guests.

Physical Activities and Working Conditions:

• Outdoor work environment, subject to fluctuation in temperatures, exposure to the sun and elements.
• Must be able to work afternoon, evening and night games and events, prior to opening of facility to the public and through closing of the facility.
• Must be able to stand and/or walk on concrete stairwells, ramps and concourses for the duration of baseball game or event.
• Must be able to walk up and down steep stairs and maintain balance while assisting guests.
• Must be able to lift up to 50 pounds.
• Must have functional near vision.
• Must have functional manual dexterity.

The Mariners are committed to providing competitive pay, perks, and benefits packages for our valued Team Members.  

The anticipated starting pay for this seasonal role is $22.44 per hour.   

 All perks are subject to eligibility requirements and availability and may be modified or amended from time to time.  This information is being provided in accordance with the Washington State Equal Pay and Opportunity Act