AM Food & Beverage Outlet Manager

POSITION PURPOSE:

To coordinate the activities of the outlets staff to deliver quality product and service to customers, assist hands on operation to delivery highest customers service.

ESSENTIAL FUNCTIONS:

Average

Percent

of Time

25 Interview, select, train, supervise, counsel and discipline staff for the efficient operation of the outlet. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignments.

25 Interact positively with customers promoting hotel facilities and services. Resolve challenges to the satisfaction of involved parties. Answer telephones in a clear voice. Maintain rapport with all departments and attend relevant meetings.

20 Move throughout outlet areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.

10 Maintain profitability of outlet to support overall hotel operation. Control payroll and equipment costs (minimizing loss and misuse). Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead. Evaluate cost effectiveness of all aspects of operation. Develop and implement cost saving and profit enhancing measures.

10 Utilize computer to accurately charge customers, create forecast and revenue reports, write correspondence, and input payroll.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel.

• Ensure maintenance of equipment by calling for repairs and training staff on proper use.
• Conduct competitive research and report trends and recommendations.
• Support the entire Food & Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations and marketing.
• Provide clean and safe environment by assigning and assisting with cleaning.
• Performs other duties and responsibilities as requested.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Thorough knowledge of Food & Beverage outlet operations including foods, beverages, supervisory aspects, service techniques, and guest interaction.
• Considerable skill in math and algebraic equations using percentages.
• Ability to walk, stand, and/or bend continuously to perform essential job functions.
• Ability to move up to 300 lbs., with wheeled assistance.
• Ability to lift up to 70 lbs., and to lift lighter objects overhead.
• Ability to communicate in English, both orally and in writing, with guests and team members, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to learn and perform all essential functions accurately and safely with minimal direct supervision within the initial training period after the team member begins work.

QUALIFICATION STANDARDS

Education:

Any combination of education, training or experience that provides the required knowledge, skills and abilities. High school Diploma required. College degree preferred.

Experience:

Position requires 2-3 years previous Food & Beverage and supervisory experience.

Licenses or certificates:

Food Service Sanitation certification. CPR certification preferred.