What are the responsibilities and job description for the IT Services Administrator III / IT Support position at The Seer Group?
Job Description
Job Description
Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in fast-paced environments and enjoy working with new technology? If so, we have the perfect opportunity for you! We are looking for an IT Services Administrator III to help provide advanced-level IT administration and support to ensure the seamless operation of our IT systems.
Job Title : IT Services Administrator III / IT Support
Location : Remote / Hybrid (Seattle area)
Salary Range : $65,000 - $75,000 (DOE)
FLSA Status : Exempt
Position Summary :
This role requires expertise in Level 2 / 3 support, desktop support, mobile device management (MDM), mobile security, cybersecurity, asset management, and a strong understanding of networking. The IT Services Administrator III will troubleshoot complex technical issues, mentor and collaborate with other analysts, account administration and help support user issues. This is a remote / hybrid role, primarily involving remote work. However, candidates must reside within a 60-minute commute of a local Collaboration Center or Brand to ensure timely response to any on-site requirements on an as-needed basis. While these visits may be infrequent, the ability to promptly address on-site requirements is essential.
Key Responsibilities :
- Provide advanced technical support for hardware, software, and networking issues across servers, desktops, laptops, and mobile devices.
- Support and administer local / remote network systems, including Ubiquiti, and manage Intune / Entra, Microsoft Teams, and Exchange administration.
- Ensure all cybersecurity frameworks and best practices are maintained and updated regularly.
- Conduct regular security audits and risk assessments.
- Develop and implement security policies, protocols, and procedures.
- Respond to and manage cybersecurity incidents.
- Conduct advanced desktop support, including installations, upgrades, and patch management.
- Support mobile devices like iOS or Android tablets or phones, including MDM solutions.
- Provide support for Office 365, including SharePoint and OneDrive.
- Document and track support requests, ensuring timely resolution.
- Coordinate and manage IT incident response, ensuring timely resolution and documentation of incidents.
- Implement and manage IT change management processes to ensure smooth transitions and minimal disruption to services.
- Help support and maintain disaster recovery plans to ensure business continuity in case of major IT failures.
- Assist with asset management, ensuring accurate tracking, deployment, and lifecycle management of IT equipment.
- Mentor and guide team members, providing regular training and support as needed.
- Collaborate with others to implement and maintain IT policies and security protocols.
- Coordinate with external vendors and service providers to ensure quality and timely IT support and service delivery.
- Identify and recommend opportunities for continuous improvement in IT processes and procedures.
Salary : $65,000 - $75,000
