What are the responsibilities and job description for the Auto Parts E-Commerce Coordinator - Sewell Family of Companies position at THE SEWELL FAMILY OF COMPANIES INC?
Auto Parts E-Commerce Coordinator - Sewell Family of Companies:
The Auto Parts E-Commerce Coordinator at Sewell Ford in Odessa requires the team member to help maintain commerce website in connection with the Sewell Family of Companies. The Auto Parts E-Commerce Coordinator is designed to support the smooth operation of the ecommerce business, often handling a variety of tasks that contribute to the efficiency of online retail processes. The coordinator supports the day-to-day activities of the ecommerce team by assisting with product listings, order management, customer service inquiries, inventory tracking, and other administrative tasks. The ideal candidate is organized, detail-oriented, and eager to learn about ecommerce operations
Skills & Qualifications:
- Resume preferred, but not required.
- Strong attention to detail and organizational skills.
- Basic knowledge of ecommerce platforms.
- Strong communication, collaboration, and interpersonal skills
- Familiarity with customer service principles and the ability to handle customer service inquiries.
- Proficiency in Microsoft Office Suite (excel, Word) and general computer skills.
- Ability to multitask and work efficiently in a fast-paced environment.
Responsibilities:
- Respond to customer inquiries and support tickets through email, chat, or phone.
- Coordinate customer communication regarding order status, inquiries, and concerns.
- Help resolve issues related to orders, refunds, returns, and exchanges.
- Assist in managing customer feedback and ensuring high levels of customer satisfaction.
- Assist in adding new products to the ecommerce platform by inputting accurate product details, images, and pricing information for the big 3 brands (Ford, GM, CDJR)
- Update existing product listings, ensuring all information is correct and aligned with current inventory levels and promotions.
- Check for accuracy in product descriptions, specifications, and images to enhance the shopping experience.
- Check competitor pricing/promos (price shopping)
- Follow up on abandoned carts.
About Our Dealership:
The Sewell Family of Companies takes pride in being a place where people love to work and love to do business. At Sewell, we recognize the value of continuous growth and the character of our team members. We believe every team member has a unique talent, and we are invested in helping them reach their full potential.
Benefits:
(Full-time team members are eligible after a provisional period)
Benefits include medical, vision, and dental insurance; 401K retirement savings; company-paid life insurance, short-term disability, continuing education and training; and paid time off. Our company maintains a firm policy of equal employment opportunities for all team members. We hire, train, promote and compensate team members based on personal and professional competence and potential for advancement without discrimination regarding race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
