What are the responsibilities and job description for the Auto Parts E-Commerce Coordinator - Sewell Family of Companies position at THE SEWELL FAMILY OF COMPANIES INC?
Auto Parts E-Commerce Coordinator - Sewell Family of Companies
The Auto Parts E-Commerce Coordinator at Sewell Ford in Odessa requires the team member to help maintain commerce website in connection with the Sewell Family of Companies. The Auto Parts E-Commerce Coordinator is designed to support the smooth operation of the ecommerce business, often handling a variety of tasks that contribute to the efficiency of online retail processes. The coordinator supports the day-to-day activities of the ecommerce team by assisting with product listings, order management, customer service inquiries, inventory tracking, and other administrative tasks. The ideal candidate is organized, detail-oriented, and eager to learn about ecommerce operations
Roles & Responsibilities:
- Respond to customer inquiries and support tickets through email, chat, or phone.
- Coordinate customer communication regarding order status, inquiries, and concerns.
- Help resolve issues related to orders, refunds, returns, and exchanges.
- Assist in managing customer feedback and ensuring high levels of customer satisfaction.
- Assist in adding new products to the ecommerce platform by inputting accurate product details, images, and pricing information for the big 3 brands (Ford, GM, CDJR)
- Update existing product listings, ensuring all information is correct and aligned with current inventory levels and promotions.
- Check for accuracy in product descriptions, specifications, and images to enhance the shopping experience.
- Check competitor pricing/promos (price shopping)
- Follow up on abandoned carts.
Schedule:
Monday-Friday 8:00am-5:00pm, rotating Saturdays
Skills & Requirements:
- Resume preferred but not required.
- Strong attention to detail and organizational skills.
- Basic knowledge of ecommerce platforms.
- Strong communication, collaboration, and interpersonal skills
- Familiarity with customer service principles and the ability to handle customer service inquiries.
- Proficiency in Microsoft Office Suite (Excel, Word) and general computer skills.
- Ability to multitask and work efficiently in a fast-paced environment.
