What are the responsibilities and job description for the Account Executive, Broadway Inbound position at The Shubert Organization?
Responsible for strengthening BI's relationship with assigned top strategic accounts, increasing the effectiveness of the partnership, the quality and quantity of show listings and the pursuit of sales and marketing activities that increase business and profits. Provide sales and customer service support for assigned accounts and other repeat customers. Recommend shows, dates, seating sections, etc., and process the subsequent orders to maximize sales opportunities and customer satisfaction. Provide routine maintenance on assigned accounts, including but not limited to running and analyzing sales and maintenance reports based on the specific and unique needs of the customer.Strategize, coordinate, and attend clients invites and events. Coordinate follow-up to events and invites to provide customer feedback to shows and to maximize sales opportunities.Provide feedback to and assist management with implementing operational and procedural changes regarding activities, team productivity, and effectiveness of procedures, policy, processing, customer service and other related issues.Strategize, coordinate, and distribute routine email communications to assigned client regarding show updates and sales opportunities.Occasionally attend travel trade shows or sales events to assist in the acquisition of new business relations and deepen existing business relationships.Cover general group phone line during peak overflow periods and during breaks, vacations, and sick days.
Minimum of one year sales or customer service experience, preferably dealing with customers via the telephone and general office experience.Must have a strong interest in theatre and extensive knowledge of New York City.Superior verbal / written communication and customer service skills.Must be proactive, thorough and detail oriented.Must have a strong work ethic and a positive attitude.Ability to effectively multi-task in a fast-paced environment.Strong analytical, creative, and organizational skills.Superior computer skills, including above average proficiency in Microsoft Office Suite.
Theatre or event ticket sales experience.Knowledge of the travel and tourism industry.
