Entry Inside Sales Representative

Who We Are

Signal Group is a powerhouse in the e-commerce space, specializing in telecommunications equipment. As a preferred dealer for some of the world’s largest companies, we take pride in delivering exceptional support to all our customers—from tech-savvy homeowners to multi-billion-dollar enterprises.

About the Role

As an Entry Inside Sales Representative, you will play a key role in supporting customers, identifying sales opportunities, and collaborating with internal teams to ensure a seamless customer experience. You’ll be responsible for delivering top-tier service while meeting department and company goals related to productivity, product knowledge, and solution-driven results.

Who You Are

You thrive in a fast-paced environment and are motivated by solving problems and closing sales. With a strong customer-first mindset, you know how to communicate effectively, manage your time efficiently, and turn challenges into opportunities. You’re resourceful, adaptable, and always looking for ways to improve the customer experience.

What You’ll Do

• Sales & Customer Engagement

  • Sell and upsell SolidSignal.com products via phone and online chat.
  • Identify and act on sales opportunities while providing exceptional customer service.
  • Proactively build long-term relationships with clients and partners.
  • Screen inbound customer inquiries for potential sales opportunities.
  • Make outbound calls to prospective customers.
  • Create, send, and follow up on sales quotes.

• Customer Support & Problem-Solving

  • Address customer inquiries and resolve issues while maintaining company integrity and profitability.
  • Stay up to date with new products, services, and pricing plans.
  • Conduct fraud checks on orders to ensure security.

• Operations & Administration

  • Enter customer and order details into NetSuite (CRM).
  • Maintain organized records and follow through on all customer interactions.
  • Participate in special projects as needed.

What You Bring

• Proven sales and customer service experience.
• Strong communication skills (both written and verbal).
• Excellent organization, prioritization, and follow-through abilities.
• Ability to work independently and proactively find solutions.
• Professional demeanor in a high-volume, fast-paced environment.
• Basic math proficiency and comfort with technology.
• Familiarity with NetSuite CRM (preferred).
• Knowledge of EOS is a plus.

Schedule & Compensation

• Shift: Monday – Friday, between 8:00 AM – 6:00 PM (varied shifts).
• Pay: $17.00 - $18.00/hour monthly commission.

At Signal Group, we are committed to fostering an inclusive workplace. We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.