What are the responsibilities and job description for the Spa Attendant/ Front Desk Receptionist position at The Skin Hut?
Spa Attendant Job Description: Maintains overall flow of the spa
-Answering phone calls, scheduling appointments, pre-booking and managing staff schedules.
-Knowledge of Mangomint scheduling software and communications
-Greeting and checking out customers
-Cashier for spa services
-Inventory control
-Product sales
-Social Media implementation, frequent posting with manager approval.
-Keeping clean environment
-Laundry
Non-Technical Skills:
-Positive Attitude
-Professional Image
-Phone Skills/ Scripts
-Spa Tours
-Ensure Customer Satisfaction
-Service Descriptions Pricing
-Outstanding Customer Service
-Retail Product Knowledge
-Punctuality Timeliness
-Front Desk Organization
Summary
As a Spa Attendant/Receptionist, you will be essential in delivering outstanding customer service and managing front desk operations. Your core skills in efficiently scheduling staff, concise customer communication, and spa cleanliness will ensure a smooth experience for our customers. You will handle scheduling inquiries over the phone, text and email, manage appointments for 5 therapists, and maintain a serene welcoming environment. With premium skills in phone etiquette and retailing, you will effectively promote spa services and products. Your ability to multitask and provide exceptional service will contribute to the overall success of The Skin Hut, making it a preferred destination for relaxation and rejuvenation.
Qualifications
- Strong customer service skills with a focus on client satisfaction
- Proficient in cash handling and operating a cash register
- Experience with retail sales and basic math for pricing
- Excellent communication skills, including phone etiquette
- Familiarity with POS systems and merchandising techniques
- Ability to manage stocking and inventory efficiently
- Esthetic, Massage, Retail or Marketing experience is a plus!
Job Type: Part-time
Pay: $19.00 per hour
Expected hours: 15 – 20 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift- Monday, Wednesday, Friday and Saturday
Education:
- High school or equivalent (Required)
Ability to Commute:
- Kailua, HI 96734 (Required)
Work Location: In person
Salary : $19