What are the responsibilities and job description for the Dental Front Office Coordinator position at The Smile Spa Of North Jersey?
Are you a skilled dental administrator looking for your next career move? Join our dynamic, patient-focused dental practice in North Jersey! We are seeking a highly organized and personable Dental Coordinator to lead our front office team and ensure an exceptional experience for every patient.
Key Responsibilities
Financial & Insurance Management
- Oversee accounts receivable, profit & loss statements, and daily financial operations.
- Manage insurance billing, claims attachments, eligibility verification, and appeals.
- Prepare co-pay estimates, invoice patients, and coordinate payment arrangements.
Patient Accounts & Collections
- Collect patient co-pays and outstanding balances.
- Set up and monitor payment plans.
- Follow up on overdue accounts to ensure timely payments.
Patient Records & Compliance
- Maintain accurate patient records in compliance with HIPAA regulations.
- Organize and manage patient forms, consents, and post-operative documentation.
Customer Service & Communication
- Deliver outstanding customer service from first contact through post-treatment follow-up.
- Build rapport with patients to ensure satisfaction and retention.
- Manage all patient communications via phone, text, and email.
- Greet and assist patients in the office, ensuring their comfort and timely care.
Scheduling & Coordination
- Coordinate and optimize patient scheduling for maximum efficiency.
- Manage patient acquisition, recall, and follow-up appointments.
- Fill open appointment slots to maintain a productive schedule.
Qualifications
- Prior experience in dental administration required.
- Strong knowledge of dental terminology, coding, and procedures.
- Proficiency with Softdent and Dental Exchange (or similar dental software).
- Excellent multitasking, organizational, and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
What We Offer
- Supportive, team-oriented work environment.
- Opportunities for professional growth and advancement.
