What are the responsibilities and job description for the Pediatrics Phone Triage CMA - After Hours position at The South Bend Clinic?
Overview:
Answering phones, triaging patients and scheduling appointments.
Department: Pediatrics After Hours - Phone Triage
Location: Eddy Street Campus – 211 N. Eddy Street, South Bend, IN 46617
Hours: Part-Time; 12 Hours weekly. Variable shifts: Monday - Friday: 5pm-8pm, Saturday - Sunday: 8am-1pm.
Hours: Part-Time; 12 Hours weekly. Variable shifts: Monday - Friday: 5pm-8pm, Saturday - Sunday: 8am-1pm.
Join Our Team at The South Bend Clinic!
At The South Bend Clinic, we strive for excellence—not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter—inside and outside our workplace.
We’re more than a healthcare provider; we’re a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.
Why Choose The South Bend Clinic?
We’re committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:
- Financial Wellness:
- Daily Pay: Access your earned wages when you need them.
- Tuition Reimbursement: Up to $5,250 per year to support your education.
- 401(k) Match: Plan for your future with our competitive matching program.
- 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.
- Health & Well-Being:
- Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
- Pet Health Coverage: Because your furry friends matter too.
- Work-Life Balance:
- Paid Volunteer Time: 40 hours of paid time off annually to give back to your community.
- Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.
- Inclusive Culture:
- A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive Social Impact.
ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:
- Provides ongoing triage and management of office flow to meet patient’s medical and service needs in order to maintain optimal patient flow.
- Performs the technical component of the department’s clinical procedures competently.
- Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
- Communication of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
- Verifies patient insurance coverage for pre-certification, referrals and/or authorizations and documents in Epic.
- Applies knowledge of general insurance guidelines and requirements to help direct patient care.
- Appropriately responds to emergency situations.
- Cross trains in other positions where appropriate as determined by manager.
- Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
- Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
- Performs other duties as assigned when appropriate.
- Adheres to HIPAA guidelines set forth in Clinic policies and procedures.
POSITION REQUIREMENTS
Education/Certification/License:
- Certified or Registered Medical Assistant.
Knowledge, Skills, and Abilities:
- Team player, professional, and customer service oriented.
- Proficient computer skills including EMR, highly organized, ability to multi-task and enjoy working in a very fast paced environment.
- Able to work with diverse patient base of all ages. Assist with clinical procedures specific to department.
- Perform basic back office skills including medication administration, injections, bandaging, and accurately collect height, weight, and BP.
- In addition, must be able to anticipate the needs of the physician and require minimal supervision.
- Prior experience required.
Salary : $5,250
