Front Desk Lead Supervisor

Job Summary
We are seeking a dedicated and professional Front Desk Lead to oversee the daily operations of our front desk team in a dynamic spa environment. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a keen understanding of spa management practices. This role is crucial in ensuring that guests receive the highest level of hospitality and support during their stay.

Responsibilities

• Manage front desk operations, including check-in/check-out processes and guest inquiries.
• Supervise and train front desk staff to ensure excellent service delivery.
• Maintain effective communication with all departments to enhance guest experiences.
• Handle guest complaints and resolve issues promptly and professionally.
• Oversee the management of phone systems, ensuring efficient handling of calls.
• Ensure that all front desk procedures are followed according to spa standards.
• Assist in managing reservations and maintaining accurate room inventory.
• Monitor and maintain cleanliness and organization of the front desk area.
• Implement strategies to improve guest satisfaction and overall service quality.

Requirements

• Previous experience in Front desk management is preferred.
• Strong knowledge of guest services and hospitality principles.
• Proficiency in using phone systems and spa management software.
• Excellent phone etiquette with strong verbal communication skills.
• Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
• Ability to work flexible hours, including weekends and holidays as needed.
• Strong leadership skills with the ability to motivate and guide a team effectively.
• Attention to detail and problem-solving skills are essential for success in this role.

Job Types: Full-time, Part-time

Pay: Up to $18.00 per hour

Expected hours: No more than 38 per week

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Experience:

• Front desk: 1 year (Preferred)

Ability to Commute:

• Greenville, NC 27858 (Required)

Ability to Relocate:

• Greenville, NC 27858: Relocate before starting work (Required)

Work Location: In person

Salary : $18