What are the responsibilities and job description for the Spa Front Desk Coordinator Receptionist - Hospitality Management position at The Spa at Yellow Creek?
JOB DESCRIPTION
We are seeking part time hospitality professionals to join our team at The Spa at Yellow Creek. This is a dynamic and challenging role that is very rewarding. We offer 5-star service standards and our front desk is an extremely integral part of coordinating our daily operations. You will serve as the main point of contact for our guests and will provide assistance to a team of talented and professional service providers to deliver world-class experiences each and every day.
This position is perfect for seasoned professionals, current hospitality management students or new hospitality management graduates. We look to candidates who show solid work experience and want to have a career in hospitality management. We provide a detailed training program for our front desk that provides approximately 100 hours of hospitality training administered over the first month of employment. Training includes customer service, software management, corporate standards, yield management strategies, client distribution, logistical planning and more.
We are offering approximately 20 hours/week, free gym membership and discounts of our world-class spa treaments and products. Applicants must maintain flexible availability and be available to work morning, evenings and weekends. Weekly schedules remain consistent and hiring decisions are strongly based on availability.
To learn more about our brand visit www.yellowcreekspa.com.
PRIMARY RESPONSIBILITIES
- Greet clients with a friendly, professional and courteous attitude
- Guest check-in and out
- Data entry
- Email response
- Field all incoming phones calls
- Be an expert on all services and products offered
- Assess client needs, recommend services and schedule their next appointment during the checkout process
- Group booking coordination
- Inventory control
- Continuous professionalism
- Service recovery
- Daily administrative tasks
- Balancing appointment books
- Daily reports
- Guest confirmations
- Use of POS/scheduling software
- Ecommerce order fullfilment
- Electronic Documentation
REQUIREMENTS Proven Customer Service and willingness to accomodate unexpected requests and conflict.
- Demonstrates professionalism in appearance and all forms of communication
- Superb phone skills, and interpersonal interaction with clients and staff
- Constant positive attitude
- Articulate and detail oriented
- Learns quickly
- Demonstrates patience
- Proficient use of computer and tablet applications and software (i.e. Microsoft Word, Excel, IOS/Android phone & tablet operating systems, email, etc.)
- Word processing (min. of 50 wpm)
- Organized and Multi-tasking abilities
- Works well under pressure
- Flexible, resourceful, perceptive
- Experience in spa or luxury hospitality environment preferred
Job Type: Part-time
Pay: From $14.00 per hour
Benefits:
- Health insurance
- Paid time off
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $14