What are the responsibilities and job description for the Self Storage Property Assistant Manager *Monthly Bonuses position at The Space Shop Self Storage?
About us
The Space Shop Self Storage is a medium business in Mentor, OH. We are professional, agile and innovative.
Our work environment includes:
- Modern office setting
- Growth opportunities
Job description
**Space Shop Self Storage in Mentor is a beautiful, state of the art, storage facility
Address 7868 Reynolds Road Mentor, Ohio 30260
As a Property Manager for Self Storage, you will be responsible for helping drive traffic into a newly constructed, state of the art Self Storage facility!
Responsibilities:
- Network and Market in the local community surrounding your store in order to drive traffic to your property.
- Sell storage units in person and over the phone.
- Give exceptional customer service!!
- Collect on delinquent accounts by calling, emailing, and researching customer accounts.
- Ensure properties are up to brand standards.
- Assist a high volume of customers needing storage units.
- Manage employee time, performance and duties.
- Complete auction lien law processing.
- Maintaining cleanliness of the facility.
Achieve sales objectives and build revenues by:
- Ensuring the maximum conversion of telephone, walk-in and internet inquiries into rentals.
- Assisting in the formulation and implementation of marketing strategies based on competitor information.
Maintain appropriate financial controls and achieve weekly/monthly financial goals by:
- Accurately managing cash and balancing receipts, pursuing collections, posting payments, and processing daily bank deposits accurately and timely.
- Consistently operating within budgets.
Consistently demonstrate, deliver, and teach exceptional customer service techniques through:
- Answering phones in a friendly, pleasant, and professional manner. Greet customers promptly, enthusiastically, and professionally.
- Ensure the timely and customer-centric based reply to all internet inquiries.
- Knowing and presenting the features and benefits of the property at all opportunities.
- Resolving customer issues in a timely and effective manner.
- Maintain a safe environment for employees and customers at all times.
Requirements:
- Strong communication, negotiation and presentation skills.
- Ability to interact with vendors and other employees and to relay technical concerns with adequate detail quickly and accurately.
- High degree of initiative and independent judgment.
- Strong analytical and problem solving abilities.
- Computer skills; spreadsheet and project management software capabilities.
- Able to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines.
- Valid driver's license with reliable transportation is required.
Maintain timely and accurate administrative processes in all job duties by:
- Maintaining accurate records for each customer including- contracts, insurance, change of address forms, addendum's, and any correspondence to or from customers.
- Effectively utilize computer systems in the Microsoft Windows environment and site specific software systems.
- Maintaining accurate merchandise inventory.
- Keeping auction files updated and accurate; knows the state’s auction lien laws.
- Compiling all required and assigned reports and projects correctly and timely.
- Consulting the Policy & Procedures manual on a regular basis for answers, clarification and consistency.
- Monitoring security systems and resolving security problems; perform lock checks on a daily basis.
Job Type: Full-time
Salary: $16.00 Per Hour Plus Monthly Bonus
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekend availability
Ability to commute/relocate:
- Mentor, OH: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 38 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $16
