What are the responsibilities and job description for the Self Storage Property Manager *Monthly Bonuses position at The Space Shop Self Storage?
Job description
- Sell storage units in person and over the phone.
- Give exceptional customer service!!
- Collect on delinquent accounts by calling, emailing, and researching customer accounts.
- Ensure properties are up to brand standards.
- Assist a high volume of customers needing storage units.
Achieve sales objectives and build revenues by:
- Ensuring the maximum conversion of telephone, walk-in and internet inquiries into rentals.
- Assisting in the formulation and implementation of marketing strategies based on competitor information.
Maintain appropriate financial controls and achieve weekly/monthly financial goals by:
- Accurately managing cash and balancing receipts, pursuing collections, posting payments, and processing daily bank deposits accurately and timely.
- Consistently operating within budgets.
Consistently demonstrate, deliver, and teach exceptional customer service techniques through:
- Answering phones in a friendly, pleasant, and professional manner. Greet customers promptly, enthusiastically, and professionally.
- Ensure the timely and customer-centric based reply to all internet inquiries.
- Knowing and presenting the features and benefits of the property at all opportunities.
- Resolving customer issues in a timely and effective manner.
- Maintain a safe environment for employees and customers at all times.
Requirements:
- Strong communication, negotiation and presentation skills.
- Ability to interact with vendors and other employees and to relay technical concerns with adequate detail quickly and accurately.
- High degree of initiative and independent judgment.
- Strong analytical and problem solving abilities.
- Computer skills; spreadsheet and project management software capabilities.
- Able to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines.
- Valid driver's license with reliable transportation is required.
Maintain timely and accurate administrative processes in all job duties by:
- Maintaining accurate records for each customer including- contracts, insurance, change of address forms, addendum's, and any correspondence to or from customers.
- Effectively utilize computer systems in the Microsoft Windows environment and site specific software systems.
- Maintaining accurate merchandise inventory.
- Keeping auction files updated and accurate; knows the state’s auction lien laws.
- Compiling all required and assigned reports and projects correctly and timely.
- Consulting the Policy & Procedures manual on a regular basis for answers, clarification and consistency.
- Monitoring security systems and resolving security problems; perform lock checks on a daily basis.
Job Type: Full-time
Pay: $18.50 per hour
Expected hours: 37 – 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $19
