Salesforce CRM

Summary:

Clientis currently in the early stages of implementing the TargetX/Salesforce Customer Relationship Management software suite and is looking to fill the role of CRM Business Analyst for the duration of the project.

Responsibilities

• Survey existing technology infrastructure and systems to form high-level view of present capabilities and future opportunities for improvement.
• Interact directly with business partners to identify pain points/opportunities and design systems solutions.
• Document and analyze user business processes and requirements.
• Gather and document business needs and data use from internal and external stakeholders, including data rules, data usage and BI reporting requirements.
• Assist in developing high quality analysis work products, such as business and activity diagrams and data flows, process flow diagrams, business requirements specifications, functional and technical specifications, traceability matrices, etc.
• Produce high-quality verbal and written consulting deliverables (including proposals, customer presentations, consulting reports, etc.) to effectively communicate project findings.
• Serve as communications link between functional users and technical group to ensure effective collaboration throughout the project life cycle.
• Collaborate with marketing team to develop CRM strategies based on enrollment funnel and student lifecycle, including leveraging CRM data to create appropriate segments for targeting and analysis.
• Monitor quality of data and processes and create reports and queries.
• Assist users with setup of campaigns/events.
• Conduct User Acceptance Testing.
• Provide ongoing user support including troubleshooting and resolution of system issues.

Qualifications/Skills:

• Minimum of 5 years’ experience in creating and customizing business and technical documentation for varying audiences.
• Previous experience with TargetX Salesforce or other customer relationship automation systems, ideally in a community college or higher education setting.
• Knowledge of CRM processes in customer service and marketing and the utilization of IT systems in these areas.
• Experience working on projects in an enterprise environment, ideally in different roles, such as analyst, tester, and/or project lead.
• Ability to effectively manage expectations at multiple levels of an organization
• Critical thinking and ability to influence decision making through analysis.
• Proven ability to deliver complex technology solutions.
• Strong organizational and oral/written communication skills and attention to detail.

Job Type: Contract

Salary: Up to $50.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Pasadena, TX 77504: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Salary : $50