Manager In Training

Description

Job Summary: The St. Joe Company MIT (Manager-In-Training) program is designed to give prospective, new leadership the opportunity to explore various areas of operation as a part of St Joe. Over the course of 12-18 months, MITs will engage with different departments in hospitality, from greeting guests at the front desk and managing reservations, to inspecting rooms and ensuring they are kept to the highest standards. In addition, MITs will have opportunities to work in food and beverage, talent relations, and sales. 

At the conclusion of the MIT program, participants will have a gained a better understanding of all aspects of the St. Joe Company and will have the opportunity to pursue working with a department of interest. 

As a part of this position, MITs will be able to enjoy the benefits of a full-time St. Joe employee, ranging from health insurance plans to discounted rates at all St Joe properties. In addition, company housing is available for participants who need it. 

Job Responsibilities: MIT participants will essentially take on the functions of a managerial position at the respective department. These functions will include a variety of responsibilities, including:

• As a front desk agent: familiarizing with and operating various PMSs (property management system) like OnQ, Opera, Alice, etc., being able to check and book reservations, assign rooms, and manage guest payments.
• As a housekeeper: Cleaning rooms while maintaining the Forbes Travel Guide standards of cleanliness. This will include making beds, cleaning bathrooms, and creating for unique, personalized experiences. 
• In Food & Beverage: Seating and serving guests, assigning staff to certain tables, and resolving any guest complaints. 
• In every position, practicing Southern Hospitality with every guest interaction, ensuring that each guest has a positive and memorable experience. 

As you rotate through the various tracks, you will also learn about HR, payroll, scheduling, corrective action documentation, safety, budgeting, reforecasting, understanding financials, and other areas depending on interest.

Qualifications

Education and Experience: 

• Sufficient education and literacy are necessary to identify and read product labels and to communicate with guests about job-related needs. 
• Ability to read, write, speak, and communicate in basic English preferred. 
• Proven management and hospitality experience 
• Bachelor’s degree in hospitality or a related field preferred 
• At least 3 years’ experience in a previous, managerial role  

Knowledge, Skills, & Abilities: 

• Detail oriented and thorough  
• Ability to remain discreet and respect the privacy of guests. 
• Ability to perform consistent work to the highest of standards. 
• Ability to interact with guests in a pleasant friendly way. 
• Ability to lead a team effectively and efficiently. 
• Advanced knowledge of hotel/resort operations 
• Ability to retain and enforce safety procedures. 
• Ability to solve conflicts individually. 
• Effective communication and organizational skills 
• Exceptional time management skills 
• Ability to be proactive in conducting and overseeing the completion of assigned duties. 
• Ability to operate Microsoft Word proficiently. 
• Ability to solve complex problems. 
• Ability to efficiently manage resources.