Tennis Coordinator at Camp Creek Resort

Description

Job Summary: The Tennis Coordinator provides day-to-day direction, coordination and supervision of the Tennis Programs and operations of the tennis department. This role supports the promotion of tennis programs and managing the tennis business plans. The Tennis Coordinator is responsible for mall match making and assisting with the activities promoted by the department. 

Job Responsibilities: 

• Assist with day-to-day operations of the tennis area 

• Assist the Director of Tennis with daily administration of the Tennis Department 

• Assist with the planning and administration of programs and services, including but not limited to weekly clinics, mixers, holiday events, seasonal camps, and tennis events 

• Maintain and restock water stations, towels, and retail inventory 

• Assist with the planning and administration of tennis staff meetings and tennis in-service and training sessions 

• Fill responsibilities as a tennis trainer and tennis maintenance personnel as needed 

• Oversee resort shop apparel, supplies, cleanliness, and inventory 

• Assist the Director of Tennis with marketing of tennis programs and events including flyers, emails to members, website information etc 

• Respond in a professional and prudent manner during an emergency 

• Prepare and maintain appropriate activity reports, sign-in sheets, sign-up sheets, and incident reports 

• Follow proper procedures and St. Joe standards and policies 

• Register members for all events, activities, and clinics 

• Assisting with inventory at end of the month 

• Anticipate member/guests’ needs and respond promptly to all concerns/issues 

• Monitor and maintain cleanliness, sanitation, and organization of recreation areas always  

• Ensure all equipment is in proper working order 

• Assist members/guests as needed 

• Monitor members/guests’ safety always 

• Assist Director of Tennis as needed 

• All other duties as assigned 

Education and Experience: 

• Experience in a private club/resort setting preferred 

• Computer experience including Microsoft Office Suite (Word, Outlook, Excel) 

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job related needs 

• Ability to read, write, speak, understand, and communicate in basic English 

• Prior experience in tennis departments preferred  

• Prior customer service experience preferred  

• CPR, AED, First Aid certified (may obtain after hire) 

Qualifications

Knowledge, Skills, & Abilities: 

• Detail oriented and thorough  

• Ability to remain discreet and respect the privacy of guests 

• Ability to perform consistent work to the highest of standards 

• Ability to interact with guests in a pleasant friendly way 

• Knowledge of POS systems and member-based systems 

• Ability to operate Microsoft Office  

• Ability to think critically and troubleshoot issues independently  

• Knowledge of tennis process, rules, and techniques  

• Excellent communication and customer service skills 

• Thorough knowledge of tennis concepts and background of teaching tennis at a qualified and quality tennis facility 

• Must have good social skills to work efficiently with both adults and children, leadership capabilities and communicate well within an individual and group setting 

• Ability to foster teamwork 

Physical Demands: 

• Prolonged periods of standing, physical activity, stooping, and kneeling 

• Must be able to lift and carry up to 50lbs 

Working Conditions: 

• Outdoor and indoor 

• Exposure to extreme heat or cold depending on season  

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities.  St. Joe Hospitality reserves the right to amend and change responsibilities to meet business and organizational needs.