What are the responsibilities and job description for the Restoration Sales Development Specialist position at The Staff Pad?
The Staff Pad has partnered with MNRC to deliver exceptional restoration services across the nation. As a key member of our team, you will play a vital role in developing and maintaining long-term relationships with clients, ensuring their needs are met and exceeded.
Responsibilities
- Sales and Business Development:
- Identify potential clients through strategic outreach and engagement, securing property inspections and nurturing ongoing client relationships to drive business growth.
- Develop and manage a sales pipeline, following up on leads, qualifying opportunities, and managing all stages of the sales process from prospecting to closing.
- Achieve sales targets by identifying sales opportunities, presenting solutions, and closing deals effectively, meeting and exceeding individual and team goals.
Client Relationship Management
- Build Strong Client Relationships: Establish trust and credibility with clients, becoming their go-to resource for storm damage related services and solutions, consistently delivering 5-star experiences.
- Maintain and Grow Client Opportunities: Serve as an end-to-end client point of contact, ensuring successful project completion and delivering high levels of customer satisfaction.
- Post-Sale Support: Address any issues or challenges that arise post-sale, maintaining high levels of customer satisfaction and loyalty.
Product and Market Expertise
- Understand MNRC's Offerings: Continuously educate yourself on MNRC's services, products, and solutions, effectively communicating their value to clients.
- Adapt with Market Trends: Participate in training to stay up-to-date with industry developments and market conditions, identifying opportunities for growth and improving service offerings.
Collaboration with Internal Teams
- Work with Project Management and Operations Teams: Collaborate seamlessly with internal teams to deliver services to clients, from initial contract through project completion.
- Provide Client Feedback: Share valuable insights with internal teams to enhance service offerings and improve customer satisfaction.
- Contribute to Team Effectiveness: Actively participate in team meetings, sharing best practices and lessons learned to drive team success.
Reporting and Administration
- Sales Forecasting and Reporting: Maintain accurate records of sales activities, customer interactions, and progress toward sales targets in CRM systems.
- Prepare Proposals and Contracts: Work with internal teams to draft proposals, review contracts, and ensure client expectations are met before execution.
Key Qualifications
- Communication Skills: Excellent verbal and written communication skills, presenting effective solutions to meet client needs.
- Relationship Building: Strong interpersonal skills and the ability to establish lasting relationships with clients.
- Self-Motivation: A high level of motivation and the ability to work independently, manage time effectively, and stay organized.
- Curious Learner: Demonstrated ability to quickly acquire new knowledge and skills, with a strong passion for continuous learning.
- Resilience: Proven experience record of maintaining focus and performance under pressure, effectively overcoming objections, and adapting to change with a positive approach.
- Reliability: Consistently dependable and punctual, with a strong work ethic and a commitment to meeting deadlines and fulfilling responsibilities without supervision.
- Education: A high school diploma or equivalent preferred; a degree in business, sales, or a related field is a plus.
- Technology Proficiency: Proficiency with CRM systems, Microsoft Office Suite, and other sales-related tools.
- Ability to Complete Inspections: Meet clients at their locations, climb ladders, and inspect roof conditions, with optional drone training available.
