Job Description
Customer Service Tech
SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
Title : Customer Service Tech
Location : Mechanicsburg, PA
Industry : Healthcare
Salary : $17.50-19.50 / HR.
Schedule : Mon-Fri, 8am-5pm
Employment Type : PERM
Job Summary
In this position, you are responsible for delivery and set-up of equipment at the delivery address. Educates the patient and / or caregiver on the safe use and maintenance of the delivered item.'
Will use Company Vehicle
- Looking for Good attendance / dependability, Customer Service and Computer skills
Essential Job Duties and Responsibilities
Adheres to company policies and procedures in regards to using personnel protective safety equipment and servicesAssists in resolving customer equipment problems under emergency conditionsAssists with implementation of quality improvement programs to meet company and JCAHO standardsAssumes on-call responsibilities during non-business hours in accordance with company policyCommunicates to supervisor any vehicle problems or conditions which would otherwise compromise the vehicle s safe operationsCompletes written patient visit reports following setup and follow-up visits per company policyDelivers and educates patients on the safe use and maintenance of respiratory and HME equipment in the home or office settingDevelops and maintains working knowledge of current HME products and services offered by the company; and all applicable governmental regulationsDevelops basic reimbursement knowledge, completely documents all informationMaintains assigned company vehicle in a clean and safe working conditionMaintains home oxygen systems in patients homes per company policyProcesses all orders and required paperwork in a timely and accurate mannerReports equipment hazards and / or product incidents as required in accordance with company policiesPerforms other duties as assignedSkills and Competencies
Accurately perform simple mathematical calculationsEffectively communicate in English; both oral and writtenInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive informationMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsWork independently and as part of a teamMachines, Equipment and Technical Abilities
Email transmission and communicationInternet navigation and researchMicrosoft applications; Outlook, Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer and / or tabletMechanically inclined for the repair and troubleshooting of equipmentSuccessfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargoUnderstands use of all applicable home respiratory equipment and suppliesPhysical Demands
Lift and carry office equipment at timesRequires sitting, walking, standing, talking and listeningRequires close vision to small print on computer and / or tablet and paperworkRequires lifting (minimum of 65 pounds) and transporting of patient equipmentRequires contact with patients and equipment with potential exposure to contagious pathogensRequires driving a company / personal vehicle for the majority of the workdayRequired to comply with Rotech Respiratory Protection & N95 Mask Fit Testing PolicyMedical Evaluation and Fit Testing Compliance in a timely manner
Annual RecertificationKeep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines
EOE / ADA
Salary : $18 - $20
