DOS - Computer Network Support Specialist III

Requisition No: 845251

Agency: Department of State

Working Title: DOS - Computer Network Support Specialist III - 45000947

Pay Plan: Career Service

Position Number: 45000947

Salary: $41,561.64 - $44,055.64

Posting Closing Date: 01/24/2025

Total Compensation Estimator Tool

Department of State

45000947 – Computer Network Support Specialist III

Division of Administrative Services

Bureau of Departmental Information Systems

Open Competitive

Minimum Qualifications:

• At least one (1) year of experience managing audio video, cellular telephony devices, and/or VOIP telephony systems.
• Meet requirements to become Criminal Justice Information Services (CJIS) certified.

Special Note:

Responses to qualifying questions must be clearly supported in your employment history.

Duties and Responsibilities:

This position serves as an analyst within the Network Support Section in the Bureau of Departmental Information Systems (BDIS) at the Florida Department of State (Department). Responsible for audio video units, wireless devices and VOIP telecommunications while proactively monitoring network system health measures.

Applies knowledge of audio video units, wireless devices and VOIP telecommunications to troubleshoot problems and outages. Maintains technologies, especially relating to VOIP telephony systems, cellular telephones, cellular hotspots, Cradlepoint wireless network switches, and Meraki wireless access points. Collaborates with network architects on network optimization, design, and setup. Configure and support complex software for upgrading and maintaining audio video and telecommunication systems.

Assists with installing, configuring, and working on the Department's local area network (LAN), wide area network (WAN) including the Florida Voter Registration System (FVRS) WAN, and wireless access points located at Department properties. Maintain accurate network hardware and software inventory. Proactively monitor network and perform necessary maintenance/remediation to ensure network availability.

Monitors network connectivity between the state data center and the Supervisors of Elections offices in each of the 67 counties within the State of Florida to ensure connectivity and communications with the FVRS. Serves as one of the primary points of contact with the Supervisor of Elections Office in each of the 67 counties within the State of Florida to ensure network connectivity and communications with FVRS.

Responsible for maintaining accurate network hardware and software inventory, network documentation, and network diagrams. Assists with the renewal of maintenance contracts for Department network appliances.

Knowledge/Skills/Abilities:

Experience with the SunCom network ordering platform. Experience managing audio video units, cellular telephony devices, and VOIP Telephony systems. Basic knowledge of network administration (switches, routers, firewalls, including Cisco and other vendors), Ability to communicate technical data effectively verbally and in writing; Ability to work well in a team environment; Ability to work effectively under pressure.

CRIMINAL BACKGROUND CHECKS: A Level 2 criminal background check is a condition of employment. If selected for this position, you must provide your fingerprints. We will send your fingerprints to the Florida Department of Law Enforcement and the Federal Bureau of Investigation for a criminal background check.

IMPORTANT NOTICES:

We are committed to enhancing our workforce through the employment of Veterans’, individuals with disabilities and seek qualified candidates with diverse backgrounds, abilities, skills, and talents to join our workforce.

Male applicants born on or after January 1, 1960, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: https://www.sss.gov

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.