FAMILY SUPPORT WORKER OPS

Requisition No: 848081

Agency: Children and Families

Working Title: FAMILY SUPPORT WORKER OPS - 60932499

Pay Plan: Temp

Position Number: 60932499

Salary: $16.23/hr.

Posting Closing Date: 03/30/2025

Total Compensation Estimator Tool

Duties & Responsibilities

Assists investigators in maintaining caseload of families receiving social services.

Assists clients in completing forms for services and benefits.

Assists individuals and/or families in providing and arranging for social, medical, education, employment and training, day care services and housing.

Provides materials to individuals and/or families about nutrition, infant development and parenting skills.

Ensures immunizations and well-baby visits are received in a timely manner.

Assists individuals and/or families in learning how to access community services.

Works with family to develop family support plan.

Conducts interviews to collect general household data in order to assist household members.

Coordinates necessary transportation for families.

Maintains and updates client files.

Participates in trainings.

Makes referrals for emergency and ongoing services within the agency and to other agencies.

Maintains liaison with community agencies and service organizations in order to determine the results of services rendered to individual clients.

Performs related work as required. Provides phone and client contact support. This employee functions on an independent level while performing a variety of duties, which require initiative and sound judgment.

Knowledge & Skills

Knowledge of basic child care practices. Knowledge of elderly care practices. Knowledge of the principles and techniques of effective communication. Knowledge of community resources. Knowledge of program objectives. Knowledge of basic arithmetic. Skill in basic counseling techniques. Ability to assist clients in accessing communtiy resource services. Ability to understand and apply the metohds and practices used in medical, nursing, nutrition, child development or child care settings. Ability to interview clients to identify needs. Ability to communicate effectively. Ability to plan, organize and coordinate work activities. Ability to establih and maintain working relationships with others.

Licensure/Registration/Certification Requirements

Incumbents in this job class are required to use a personal vehicle to conduct field investigations, field visitations or transportaion of clients, and must maintain a valid driver’s license, vehicle registration and appropriate automobile insurance unless an approved exception has been granted utilizing a Family Support Worker Exception Form, CF 741. Incumbents will receive a Vehicle Insurance Allowance if required to use a personal vehicle. See CFOP 40-4, Vehicle Insurance Allowance For Selected Child Welfare and Adult Protective Services Staff, for additional information related to this job requirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.