HEALTH SUPPORT SPECIALIST

Requisition No: 845706

Agency: Department of Health

Working Title: HEALTH SUPPORT SPECIALIST - 64006275 1

Pay Plan: Career Service

Position Number: 64006275

Salary: $33,760 - $33,800

Posting Closing Date: 02/02/2025

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FLORIDA DEPARTMENT OF HEALTH - OPEN COMPETITIVE OPPORTUNITY

Your Specific Responsibilities:

This position will be available to work as Health Support Technician or Senior Clerk in all WIC clinic locations in our 10-county region. The incumbent will be required to work at various sites with a scheduled or advance notification of changes. This is a highly skilled position which requires an expert understanding of the Federal WIC Program and the use of the WIC FL-WiSE data system with minimal supervision. Having successfully completed the Florida Paraprofessional Training modules, will assist in providing quality nutrition services to WIC participants in compliance with the Federal Regulations and state policies. The incumbent is expected to promote cooperation, courtesy, and teamwork, in a diverse environment and as an employee of the Alachua County Health Department, represents the agency and its mission and values while acknowledging that all information held in health records is confidential, with access governed by the state and federal laws Confidential information includes the clients name, address, medical social and financial data and services received.

Maintains current knowledge of the Federal WIC program regulations including WIC memos, WIC FL-WiSE clinic manual and the FL WIC Manual DHM 150-24. Collecting and documenting client demographics including email addresses. Accurately assesses and records income, demographic and other information necessary to determine WIC program eligibility and advises WIC participants of their rights and obligations according to federal guidelines. Ensures that the Florida voter registration documentation and forms are completed accurately. Issue WIC EBT card benefits. Conducts secondary low risk nutrition education contacts to WIC Clients. Assist in decreasing non-participation by contacting clients for appointments who appear on related reports such as the No Show and Clients eligible for benefits reports. Appropriately documenting all attempts and successful contacts with clients. Completes required end of the month reports. Completes formula inventory daily. Leadership role for assigned WIC clinic to ensure all monthly reports are completed and submitted on time.

Obtains accurate data on height and weight measurement on women, infants, and children. Performs hematocrit/hemoglobin testing and records results electronically. Cleans equipment and area where blood work is done daily. Maintains “universal precautions.”

Follows established guidelines and standards for safety in handling equipment, biological specimens, and waste products to prevent exposure to blood borne pathogens. Assesses immunization status. Completes lab/anthro and immunization sections in FL-WiSE.

This position requires traveling up to two hours as a team in a state or rented vehicle. Valid driver’s license required to drive vehicles to assigned clinic daily.

• Follow all procedures listed in Vehicle Operation Policy (DOHP 250-12-18)

• Accurately and completely fill out DH1345 for each trip

• Responsible for fueling vehicles, maintaining vehicle cleanliness, etc

• Report any maintenance issues for vehicles immediately to administration staff

Promotes and support breastfeeding initiatives.

Responsible for securing the designated information sets for the purpose of protecting confidentiality, data integrity and appropriate access for all information both confidential and public record, which is stored in hard copy or electronic formats. Completes EARS and timesheets on a weekly basis and completes certification. Completes mandatory trainings as designated by State, Federal, WIC, and local authority by deadline assigned.

Performs all other duties as required

Required Knowledge, Skills, and Abilities:

Ability to deal with the public in a tactful and courteous manner. Ability to maintain effective customer service skills in stressful situations. Ability to prioritize, organize, and schedule work assignments. Ability to establish and maintain effective working relationships with others. Ability to lift 15-20 lbs.

Qualifications:

Minimum – one year experience working with the public providing customer service.

One year of experience working in a professional front office setting.

Preferred - one year of experience with data entry in an Electronic Medical Records system and experience maintaining and tracking inventory.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

224 SE 24th Street, Gainesville FL 32641 (Travel 25%)

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.