HUMAN SERVICES PROGRAM SPECIALIST

Requisition No: 850349

Agency: Agency for Health Care Administration

Working Title: 68064401 - HUMAN SERVICES PROGRAM SPECIALIST

Pay Plan: Career Service

Position Number: 68064401

Salary: $1,433.23 Biweekly

Posting Closing Date: 04/10/2025

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The Agency for Health Care Administration is Florida's chief health policy and planning entity.

The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

Under the direction of Agency Secretary Shevaun L. Harris, the Agency is focused on advancing Governor Desantis' vision for Florida's health care system to be the most cost-effective, transparent, and high-quality health care system in the nation.

The Work You Will Do:

The Long-Term Care Services Unit (LTCSU) is seeking to hire a Human Services Program Specialist who is dependable, flexible, and can thrive in a work setting that requires attention to detail and managing time sensitive tasks.

The position's hours are Monday - Friday from 8:00 a.m. - 5:00 p.m.

Adjustments to the hours may be made to accommodate an employee upon request.

The work unit is responsible for regulating health care providers and facilities.

The primary duties of the position are focused on processing licensure applications for providers regulated by the Long-Term Care Services Unit within the Division of Health Quality Assurance, Bureau of Health Facility Regulation.

Additional duties include interpreting statutes and administrative rules, operating database management and document management systems, and responding to inquiries verbally and in writing.

Process licensure applications, including correspondence to providers.

Review licensure materials for completeness.

Track licensure process.

Maintain data regarding licensure in the appropriate database.

Coordinate with Field Offices in regards to timely and accurate data.

Assist professional staff in meeting timely deadlines for submission of information relating to facility and provider licensure.

Provide licensure information regarding long-term care facilities and providers to the public and agency staff when requested by professional staff.

Produce statistical reports as required/requested. Monitor quality assurance reports weekly/monthly.

Serve as back-up liaison to Unit staff for the document management system/Versa Regulation workgroup.

Prepare licensure and certification documents for scanning in the document management system. Assist with quality assurance activities for document management system.

A good attendance record is essential for any individual in this position as the work involved occurs daily and is time-critical. The individual in this position is expected to report to work daily and on time. Leave must be requested in advance except in emergency circumstances not under the control of the employee.

This position will be hired at the base salary of $1,433.23 biweekly and is non-negotiable.

All employment gaps must be explained and included with work history when applying. Additionally, employers and date of employment provided on a resume must match the employment application.

Benefits of working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• State Group Insurance Coverage Options, including health, life, dental, vision, and other supplemental insurance options;

• Flexible Spending Accounts;

• State of Florida retirement options, including employer contributions;

• Generous annual and sick leave benefits;

• 9 paid holidays a year and 1 Personal Holiday each year;

• Career advancement opportunities;

• Tuition waiver for courses offered by Florida's nationally ranked State University System;

• Training and professional development opportunities;

• And more!

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of state statutes, administrative rules, federal regulations which govern health care facilities licensed and certified by the LTCSU.

Knowledge and ability to access Versa Regulation, Online Licensure, ASPEN and other computer software.

The ability to train and communicate effectively in writing and verbally, to include public speaking.

The ability to establish and maintain effective working relationships with consumers and other Agency staff.

MINIMUM QUALIFICATIONS REQUIREMENTS

Two (2) years of professional or nonprofessional experience working in a call center, customer service center with data entry experience.

Preference will be given to applicants with a bachelor's degree from an accredited college or university and one (1) year of professional or nonprofessional experience working in one of the areas as described above.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: RACHEL WHITTON 850-412-4534

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.