PERSONNEL TECHNICIAN III/CBJA (BENEFITS AND MEMBER SERVICES) -SES

Requisition No: 850257

Agency: Highway Safety and Motor Vehicle

Working Title: PERSONNEL TECHNICIAN III/CBJA (BENEFITS AND MEMBER SERVICES) -SES - 76000242

Pay Plan: SES

Position Number: 76000242

Salary: $40,000.08 Annually

Posting Closing Date: 04/10/2025

Total Compensation Estimator Tool

Office of Executive Director

Bureau of Personnel Services

Selected Exempt Service (SES) Opportunity

*Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: April McCaskill, Benefits@flhsmv.gov

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

Duties and Responsibilities

As part of the Benefits and Member Services team, you will play a critical role in assisting members with information on insurance/benefit/retirement options, and processing updates to the State of Florida’s human resource information system (HRIS), People First. Responsibilities include providing guidance, training, and support to our members regarding insurance, benefits, and retirement options. In this position, you will utilize traditional and creative tools to present clear and up to date information to our members. You will be responsible for documenting and researching information using an HRIS and evaluating requests to ensure compliance with applicable laws, policies, and procedures. There is an opportunity to make changes that enhance, streamline and simplify processes, approaches and tools. You will provide data for the utilization and monitoring of key metrics, and conduct research to provide up-to-date information to Department members.

Knowledge, Skills, and Abilities

• Value customer service and understand the importance of responsiveness and timely follow-through.
• Portray a positive, respectful, and professional image to all regardless of situation or communication method.
• Be able to provide guidance that encourages collaboration.
• Be able to balance providing subject matter expertise with support for customer preference.
• Possess excellent active listening and adaptive communication skills to include the ability to convey information so that it is clearly understandable.
• Possess a strong work ethic and drive to move things forward under their own initiative. Approach work with commitment, urgency, flexibility, and personal accountability.
• Be solutions oriented with the ability to use critical thinking, judgement, and discretion to make sound decisions and effective recommendations.

Preferred Qualifications

• Experience providing customer service to answer questions and resolve issues.
• Experience in presenting information to customers one on one and in a group.
• Experience in data entry and reconciliation.

Job Related Requirements

• The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged.

Notes

If you are looking for a place to grow your skills and advance your career. Taking your career to the next level working with amazing people. Competitive medical insurance, life insurance and retirement benefits. Generous vacations, sick leave and paid holidays. Opportunities for educational assistance. Consider building your career with us!

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.